- IT Manager and Technology Director opening in Charlotte, North Carolina Law Office
IT Manager and Technology Director is responsible for the overall planning, organizing and execution of of the Firm's IT functions. Oversee technology road map development; Make sure the practice groups have the technological knowledge to perform their jobs effectively. Meet with the practice group leaders periodically to address issues and discuss what is needed. Effectively manage IT team. Prepare budgets and Problem solve. Evaluate , recommend and potentially deploy new applications to better serve the firm.
Requirements
Bachelor's Degree 4+ years managing and directing IT functions in a law office.
Thorough knowledge of Computers and Computer applications including Microsoft products and applications germane to law firms.
Excellent Communication and Interpersonal Skills Experienced
Troubleshooter Good listener
The Firm offers a competitive salary and benefits package. Qualified candidates may forward resume and salary history to : Spratt Associates, kspratt@bellsouth.net
Posts Tagged ‘ILTA’
IT Manager and Technology Director – NC – Charlotte
Monday, January 30th, 2012Marketing and Business Development Strategist – NC – Charlotte
Monday, January 30th, 2012
- Full Time or Part time to Full Time opening in a Charlotte, North Carolina Law Office.
Marketing Strategist is responsible for the oversight of Firm's Business Development plan. The incumbent will assist attorneys with individual business development plans; Develop and administer a budget. Manage the Firm's database of contacts. Assist with Strategic planning regarding client presentations. Develop effective social media marketing and external communications. Manage website content updates. Business Development includes assisting attorneys and practice groups with the preparation of client presentations including research and proposal writing.
Requirements
Bachelor's degree plus 4 + years of progressive marketing experience in a law office.
Strong analytical and problem solving skills Excellent communication and interpersonal skills
The Firm offers a competitive salary and benefits package. Qualified candidates may forward resume and salary history to: Spratt Associates, kspratt@bellsouth.net
Marketing Strategist is responsible for the oversight of Firm's Business Development plan. The incumbent will assist attorneys with individual business development plans; Develop and administer a budget. Manage the Firm's database of contacts. Assist with Strategic planning regarding client presentations. Develop effective social media marketing and external communications. Manage website content updates. Business Development includes assisting attorneys and practice groups with the preparation of client presentations including research and proposal writing.
Requirements
Bachelor's degree plus 4 + years of progressive marketing experience in a law office.
Strong analytical and problem solving skills Excellent communication and interpersonal skills
The Firm offers a competitive salary and benefits package. Qualified candidates may forward resume and salary history to: Spratt Associates, kspratt@bellsouth.net
HelpDesk Analyst – MA – Boston
Monday, January 30th, 2012
- Job Title: HelpDesk Analyst (11 – 7 position)
Reports To: Manager of Training and Application Services
Status: Non-Exempt
Responsibilities:
Provide advanced technical and informational assistance and solutions to users of the Brown Rudnick computer network; install software on PC’s and laptops; provide assistance to remote users and assistance with advanced Microsoft Office application questions; develop macros and templates to automate document production; assist with the installation, configuration and support of Windows-based applications in a Windows server environment.
Specific Duties:
Coverage of HelpDesk assuming a minimum of 70% of phone coverage on a weekly basis providing first line of support for users firm-wide on all applications and network-related issues. Always keep customer informed of status and changes to an open issue.
Ability to communicate effectively with computer users regarding problems and questions; to understand and translate technical material for non-technical users.
Excellent organizational skills for prioritizing projects.
Thorough knowledge of Microsoft Office Suite and working support level knowledge of Microsoft server and PC operating systems.
Ability to quickly learn new applications and upgrades to existing applications; Ability to understand procedures and instructions specific to the area of assignment assisting with the identification, development and implementation of system enhancements through research and knowledge of innovative tools and techniques and other duties as assigned.
Receive and manage all support calls through our Internet Protocol Call Center software.
Enter all calls to call tracking system, monitor assigned calls, provide ongoing progress reports to users and issue weekly reports on completed and outstanding calls.
Perform root cause analysis and develop resolutions to common issues, enabling immediate issue resolution. Document and share all resolutions with team members and other groups within IT as appropriate.
Perform information gathering and troubleshooting details prior to escalating calls, providing sufficient technical detail for 2nd and 3rd levels to resolve.
Monitor support calls forwarded to outside vendors support services through HelpDesk. Insure proper escalation of calls when required, record all service numbers, trouble ticket numbers, and other pertinent service information.
Identify and monitor Web sites of importance for support purposes. Maintain memberships on pertinent listservs and monitor traffic on the same.
Respond to, research and resolve incoming questions in a timely manner specified within the service level agreement.
Keep track of common training issues and escalate to Technical Trainer and/or Application Specialist.
Assist in developing and refining the HelpDesk groups Standard Operating Procedures.
Provide constructive feedback to management on ways to increase efficiency within the support center and increase customer satisfaction. Escalate “hot” issues or irate callers to same.
Keep informed of industry best practices and investigate if they are appropriate for Firm. Collaborate with group on ideas, best practice guidelines.
Backup team members relative to their workload, projects, coverage, vacations and sick time whenever possible.
Weekly rotation of an on call pager system for after hours support.
Qualifications:
Outstanding professional communication skills both written and oral, a customer comes first attitude, professional phone demeanor and ability to deal with multiple tasks in a rapid, constantly evolving environment.
Stellar troubleshooting skills.
Three plus years of experience supporting the Microsoft Office application suite as well as Windows XP/7 and other legal specific applications such as Autonomy iManage, Esquire Innovations (“i suite” of products, iCreate, Hyperstyles and iScrub), Litera Change-Pro, Adobe Professional. High level expertise in Microsoft Word and integrated applications required.
Three plus years experience in an enterprise HelpDesk environment providing direct end user support in a Windows server environment. Knowledge of support tools such as Active Directory, WebJet Admin, Citrix ICA Client, proxy/VNC, and exposure to SCCM and updated Windows 7 troubleshooting tools.
Knowledge of PC hardware components, printer components, and Windows 7 configuration and diagnostic utilities. May be called upon to back up Audio Visual Specialist.
Knowledge of PDA’s, specifically Blackberry and iPhone, Android setup, support, maintenance and management of inventory.
MOS Certification in Word, Excel and Outlook (version 2010) preferred, but not necessary, will be required within 18 months of employment.
Willingness to work overtime, and contribute to IT department projects as necessary.
Prior Law Firm/Legal experience preferred, but not necessary.
Interested candidate can contact:
Julia C. Forbes
Manager of Training and Application Services
Brown Rudnick LLP
One Financial Center
Boston, MA 02111
F: 617-289-0677
jforbes@brownrudnick.com
Reports To: Manager of Training and Application Services
Status: Non-Exempt
Responsibilities:
Provide advanced technical and informational assistance and solutions to users of the Brown Rudnick computer network; install software on PC’s and laptops; provide assistance to remote users and assistance with advanced Microsoft Office application questions; develop macros and templates to automate document production; assist with the installation, configuration and support of Windows-based applications in a Windows server environment.
Specific Duties:
Coverage of HelpDesk assuming a minimum of 70% of phone coverage on a weekly basis providing first line of support for users firm-wide on all applications and network-related issues. Always keep customer informed of status and changes to an open issue.
Ability to communicate effectively with computer users regarding problems and questions; to understand and translate technical material for non-technical users.
Excellent organizational skills for prioritizing projects.
Thorough knowledge of Microsoft Office Suite and working support level knowledge of Microsoft server and PC operating systems.
Ability to quickly learn new applications and upgrades to existing applications; Ability to understand procedures and instructions specific to the area of assignment assisting with the identification, development and implementation of system enhancements through research and knowledge of innovative tools and techniques and other duties as assigned.
Receive and manage all support calls through our Internet Protocol Call Center software.
Enter all calls to call tracking system, monitor assigned calls, provide ongoing progress reports to users and issue weekly reports on completed and outstanding calls.
Perform root cause analysis and develop resolutions to common issues, enabling immediate issue resolution. Document and share all resolutions with team members and other groups within IT as appropriate.
Perform information gathering and troubleshooting details prior to escalating calls, providing sufficient technical detail for 2nd and 3rd levels to resolve.
Monitor support calls forwarded to outside vendors support services through HelpDesk. Insure proper escalation of calls when required, record all service numbers, trouble ticket numbers, and other pertinent service information.
Identify and monitor Web sites of importance for support purposes. Maintain memberships on pertinent listservs and monitor traffic on the same.
Respond to, research and resolve incoming questions in a timely manner specified within the service level agreement.
Keep track of common training issues and escalate to Technical Trainer and/or Application Specialist.
Assist in developing and refining the HelpDesk groups Standard Operating Procedures.
Provide constructive feedback to management on ways to increase efficiency within the support center and increase customer satisfaction. Escalate “hot” issues or irate callers to same.
Keep informed of industry best practices and investigate if they are appropriate for Firm. Collaborate with group on ideas, best practice guidelines.
Backup team members relative to their workload, projects, coverage, vacations and sick time whenever possible.
Weekly rotation of an on call pager system for after hours support.
Qualifications:
Outstanding professional communication skills both written and oral, a customer comes first attitude, professional phone demeanor and ability to deal with multiple tasks in a rapid, constantly evolving environment.
Stellar troubleshooting skills.
Three plus years of experience supporting the Microsoft Office application suite as well as Windows XP/7 and other legal specific applications such as Autonomy iManage, Esquire Innovations (“i suite” of products, iCreate, Hyperstyles and iScrub), Litera Change-Pro, Adobe Professional. High level expertise in Microsoft Word and integrated applications required.
Three plus years experience in an enterprise HelpDesk environment providing direct end user support in a Windows server environment. Knowledge of support tools such as Active Directory, WebJet Admin, Citrix ICA Client, proxy/VNC, and exposure to SCCM and updated Windows 7 troubleshooting tools.
Knowledge of PC hardware components, printer components, and Windows 7 configuration and diagnostic utilities. May be called upon to back up Audio Visual Specialist.
Knowledge of PDA’s, specifically Blackberry and iPhone, Android setup, support, maintenance and management of inventory.
MOS Certification in Word, Excel and Outlook (version 2010) preferred, but not necessary, will be required within 18 months of employment.
Willingness to work overtime, and contribute to IT department projects as necessary.
Prior Law Firm/Legal experience preferred, but not necessary.
Interested candidate can contact:
Julia C. Forbes
Manager of Training and Application Services
Brown Rudnick LLP
One Financial Center
Boston, MA 02111
F: 617-289-0677
jforbes@brownrudnick.com