Job Responsibilities include:  Working very closely with Partner Secretaries in the Firm; collecting firm-wide contact (client, supplier, etc.) information and resolving contact information discrepancies; managing the ongoing administration of InterAction including the integrity of the data being brought into the system and the ongoing duplicate management (InterAction comes with these management tools); attending to ongoing maintenance and special projects/applications that arise for InterAction; performing other duties as assigned.

Job Requirements include: Bachelor's degree; 1 + years of working with InterAction; basic technical systems knowledge; familiarity with basic marketing principles; the ability to see projects through to completion; excellent time management and research skills; the ability to communicate effectively; solid verbal and written communication skills; the capability of working well under pressure and coordinating several activities at one time; and the availability to work overtime as needed.

This position is located in our New York office.  We offer a competitive salary, excellent benefits including medical, dental, 401(k) and health club privileges.

Candidates can apply for this position by emailing their resume to staffrecruit@cravath.com or through our website: www.cravath.com.

Skills Required:  Required skills include excellent customer service skills; Knowledge of computer networking, Microsoft operating systems and applications, telecommunications equipment, PCs, and other computer hardware; Knowledge of computer protocols, especially TCP/IP; Knowledge of office methods and procedures; Ability of analyze complex computer software related problems and develop and implement solutions;  Ability to work on multiple projects simultaneously; Ability to communicate effectively, both verbally and in writing; Ability to follow written and verbal instructions; Ability to plan, organize, and carry out assignments in a timely fashion; Ability to provide telephone-based end user technology support in a fast-paced environment.

Background and/or Experience:  A college degree is preferred.  Additional technical certification preferred.  Previous legal experience is a plus.  Successful candidates will possess a minimum of three years of experience in a Help Desk or Customer Service environment with related technical experience using Windows XP, Microsoft Office, Word, Outlook, Windows Explorer, security issues, printers, Internet, virus protection, hardware/software performance, etc.

Firm Information:  Wildman Harrold is a national law firm headquartered in Chicago, representing both Fortune 500 companies and private businesses. The firm is recognized nationwide for a premier practice in litigation, a full-service IP boutique, and transactional attorneys providing business advice to a broad range of companies.

Wildman Harrold offers a competitive salary commensurate with experience, and a professional, pleasant working environment with business casual attire. Please e-mail resume with salary requirements to jobs@wildman.com.

Other Qualifications:
Highly self-motivated and directed.
Keen attention to detail.
Strong analytical and problem-solving skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working  in a team-oriented, collaborative environment.

Experience and Education:
•  Minimum two years of user support or related experience. Law firm experience preferred.
•  College degree, technical certifications or equivalent work experience.

Interested applicants should submit resume and salary requrements to:  personneldept@live.com