http://blog.lsva.com Jobs & Forum Posts Tue, 07 Feb 2012 07:01:14 +0000 http://wordpress.org/?v=2.8.5 en hourly 1 http://www.iltanet.org/ServicesCategory/JobBank/TrainerandDesksideSupportSpecialist-LosAngeles.html http://www.iltanet.org/ServicesCategory/JobBank/TrainerandDesksideSupportSpecialist-LosAngeles.html#comments Tue, 31 Jan 2012 18:38:54 +0000 ILTA tag:www.iltanet.org://b0185b0190a56dfac7cd290ae8c2f2f6 Liebert Cassidy Whitmore has an immediate opening for a Trainer and Deskside Support Specialist to develop and conduct training on the firm’s desktop applications. Training will be conducted both one-to-one and in a classroom setting . The position will also provide tech support for the firm’s desktop environment, including software and hardware, installs and app configurations for all legal and support staff.

The Trainer and Deskside Support Specialist will collaborate closely with the firm’s legal support staff and practice groups to develop application training which meets the specific needs of those departments. In addition to classroom or one-on-one instruction, this person will present training in a variety of formats including screen capture videos, handouts, guides, templates, and create software testing and assessment for all mission-critical applications. The ideal candidate will possess an understanding of adult learning concepts and strategies, a customer-service approach to solving issues and a positive work ethic and can-do attitude.

Primary Responsibilities:

Training
• Provide in-house training to staff and attorneys for software applications used by the firm.
• Develop training curriculum and/or customize relevant training courseware currently available on the market to fit the firm’s training needs.
• Present training in a variety of media formats: videos, screenshot guides, screen capture videos, etc.
• Conduct classroom and/or one-on-one training for employees on firm applications, with a focus on mission-critical applications such as: Microsoft Office 2010 Suite, OpenText eDocs, Windows 7, Esquire iCreate, Westlaw Case Notebook, Omega Time and Billing and Philips Speech Exec.
• Document standards and practices for software applications, document management, records management and other end user processes.
• Conduct routine and scheduled assessment, testing and review of all mission-critical applications for current staff and for new hires.

Deskside Support
• Provide technical support for the firm’s deskside environment, including remote support for other offices.
• Track and report tech support issues through the firm’s help desk software (Spiceworks).
• Identify trends in tech support calls and recommend either technical or training solutions to mitigate issues.
• Assist in IT projects as assigned by the IT Director.

Qualifications:

• 2-3 years developing and conducting software training preferably in a law firm
• Expert knowledge of Windows 7 and Microsoft Office 2010 applications.
• Knowledge of adult learning concepts and curriculum design and development.
• Applicable Microsoft certification desired (MOUS 2007/2010, MCITP or MCS Windows 7) .
• 3-4 years providing technical support to end users in a law firm.
• A highly proactive, solution-oriented approach to work and interactions.
• Strong sense of accountability, taking ownership of projects and resolving issues proactively.
• High comfort level with sometimes stressful client requirements.
• Technical aptitude and understanding, including ability to quickly learn new applications.
• Ability to manage multiple priorities and apply effective independent judgment.
• Availability to work overtime; flexibility regarding work schedule.

At Liebert Cassidy Whitmore, we place a high value on a strong work ethic, resourcefulness, initiative and a commitment to professional client service. We offer a competitive salary and excellent benefit package.

Please submit your resume and cover letter with salary requirements to techjob@lcwlegal.com.]]> http://www.iltanet.org/ServicesCategory/JobBank/TrainerandDesksideSupportSpecialist-LosAngeles.html/feed 0 http://www.iltanet.org/ServicesCategory/JobBank/BusinessAnalyst-StLouis.html http://www.iltanet.org/ServicesCategory/JobBank/BusinessAnalyst-StLouis.html#comments Tue, 31 Jan 2012 16:27:14 +0000 ILTA tag:www.iltanet.org://5959ab4f51a2a78b9223b55e3a429258 Thompson Coburn LLP currently has an exempt position available in our St. Louis office for a full time Business Analyst with a minimum of two years of experience in leading or managing projects and a minimum of four years of experience in business or systems analysis, preferably at a law firm. Qualified applicants will have a Bachelor of Science degree in computer science or related field, with an advanced degree highly preferred. PMP certification is preferable. The person selected for this position must be able to work closely with a diverse group of people in a fast-paced environment.

Job Responsibilities
• Acquires and maintains in-depth technical knowledge of systems, applications and technical tools used by attorneys, secretaries and other timekeepers in the delivery of legal services.
• Acquires and maintains in-depth functional familiarity with the manners in which systems, applications and technical tools are used by attorneys, secretaries and other timekeepers in the delivery of legal services.
• Researches, analyzes and recommends, as appropriate, technical systems, applications and tools available in the legal service industry which are not in use at the Firm.
• Researches, analyzes and recommends, as appropriate, tools and processes to facilitate a mobile legal workforce. Act as both an advocate for attorneys and a steward of the Firm’s best interests regarding security, mobility, convenience, efficiency and the like.
• Collects, analyzes, and prepares business, functional, system, and quality requirements, use cases, specifications and business process diagrams textually and through visual modeling methods and tools.
• Develops and maintains project plans and project-specific processes where applicable, such as change control, to ensure that requirements, milestones, deliverables, and activities are scoped, communicated, understood, coordinated, and managed.
• Coordinates and leads project resources in a cross-functional environment.
• Validates and manages project requirements.
• Monitors, manages, and communicates project performance and status reports to project stakeholders.
• Assists with project initiation evaluations, such as cost-benefit or return on investment, and provides recommendations.
• Communicates with vendors, trade groups, and professional organizations to stay abreast of domain-specific and business trends and best practices.
• Maintains and improves business analysis, project management, and product management library of model documents, templates, and reusable knowledge assets.
• Develops new methods for proactively informing and educating attorneys, practices areas and legal teams regarding the systems, applications and technical tools available to them in the delivery of legal services.
• Meets regularly with practice area teams to gather relevant planning information and provide technical information.
• Plans, designs, develops, and communicates solutions to improve business and technical processes.
• Understands and applies new Firm initiatives and technologies to business needs in practice areas.
• Customizes third-party systems using proprietary development tools and utilities.
• Develops and authors user-facing training deliverables, such as written procedural guides and hands-on training sessions.
• Manages and coordinates support for practice area specific commercial software.

Job Requirements
This position has the following requirements:
• Must be proficient in the methods, tools, techniques, and best practices of the business analysis profession.
• Must have knowledge of systems, applications and technical tools used in the delivery of legal services, such as document assembly, management and comparison.
• Must know how to effectively use common tools, such as Microsoft Excel and Microsoft Access, for data analysis, data mining, and data scrubbing.
• Must be able to comprehend fundamental programming, scripting, and report writing.
• Must be able to comprehend structured query languages and table designs in database platforms such as Microsoft SQL Server and Microsoft Access.
• Must have a general understanding of the state-of-the-industry in mobile computing and an awareness of best practices.
• Must be adept at collecting information through advanced communication, questioning, and interviewing techniques.
• Must be proficient in the methods, tools, techniques, and best practices of the project management profession.
• Must exhibit a collaborative leadership style and strong facilitation, negotiation, and persuasion skills.
• Must be skilled at adapting technology to efficiently meet and serve user needs.
• Must possess a high level of professionalism and interpersonal skills so as to be able to work well with employees at all levels within the organization and maintain all information in the strictest of confidence. Required to use tact and diplomacy when dealing with others.
• Must have ability to read, write and communicate fluent English; ability to compose documents in the appropriate business style using correct grammar and spelling; ability to communicate clearly using proper grammar and diction over the telephone.
• Must possess attention to detail, ability to balance multiple projects and have strong time management skills.
• Must have ability to reason and apply common-sense understanding to situations encountered.
• Ability to process routine daily functions while being able to resolve sensitive issues and complex assignments utilizing above average critical thinking skills.
• The physical demands described herein are representative of those that must be met by an employee in order for him or her to successfully perform the essential functions of this position. While performing the duties of this position, the employee is regularly required to:
• remain in a mobile position for 30% of the day and a stationary position 70% of the work day;
• be able to move about inside the office to access various items;
• must be able to elevate and transport items up to 20 pounds; constantly operate office machinery including but not limited to computers, computer mouse, hand held devices, and copy machines

Thompson Coburn LLP, is a large full service, multi-state firm with offices in Chicago, St. Louis, Southern Illinois and Washington D.C. At Thompson Coburn, our behavior and the expectations we have of ourselves are guided by the values that we hold in the highest regard: integrity, a passion for excellence, a focus on serving the client, a value of diversity, innovation, creativity, trust and loyalty. Within the Firm, we value each other as people and colleagues. In addition to the exceptional working environment and a competitive salary, Thompson Coburn provides the following benefit options to qualifying employees:
• Medical and Vision Insurance through United Healthcare
• Dental Insurance
• Life Insurance & ADD policies
• Short & Long Term Disability Insurance
• Paid Parental Leave
• Firm paid 401(k) & Profit Sharing plans
• Parking/Transportation Stipend
• Section 125 Plan (Pre-tax premiums, dependent care and medical reimbursement)
• Paid Holidays
• Paid Vacation Time
• Employee Assistance Program (EAP)
• Employee Wellness Program
• Tuition Reimbursement
• College Savings Plan Deductions (529 Plans)
• Long Term Care

Candidates interested in applying to Thompson Coburn LLP are required to complete our application, which can be found by visiting the site below.

www.thompsoncoburncareers.com

Equal Opportunity Employer M/F/D/V]]> http://www.iltanet.org/ServicesCategory/JobBank/BusinessAnalyst-StLouis.html/feed 0 http://www.iltanet.org/ServicesCategory/JobBank/ServiceSupportDesktopEngineer-MountainView.html http://www.iltanet.org/ServicesCategory/JobBank/ServiceSupportDesktopEngineer-MountainView.html#comments Mon, 30 Jan 2012 15:50:36 +0000 ILTA tag:www.iltanet.org://3868484979b39abc91bd096125eca67a Fenwick & West is a top tier firm with a small firm feel. With 300 attorneys in Silicon Valley, San Francisco and Seattle, we work with companies on the cutting edge of technology and life sciences. We are proud to have been named for the fifth consecutive year as one of the top 5 Best Places to Work in the Bay Area, and #1 among law firms our size.

We currently have an opening for a Service Support Desktop Engineer in our Mountain View Office. The Service Support Desktop Engineer is the primary contact for creating and maintaining all computer images for the firm. The engineer must maintain the way the firm deploys images to desktop and laptop computers using firm resources and will also maintain the Service Desk server applications. Under minimal supervision the engineer uses tools such as local and vendor knowledge bases and other research resources to resolve moderately complex problems in a timely manner. The Desktop Engineer acts as an escalation point for problems passed on from other Service Desk team members. The key to this position is the ability to communicate in a professional and courteous manner with end-users and to maintain total contact ownership of their work.

The ideal candidate will have excellent customer service orientation and experience with Service Desk protocols and procedures, the ability to work with a variety of computer desktop and notebook hardware, including laser printers, flat panel monitors, cabling and connectors for networking and peripheral, strong interpersonal skills and an ability to work and support end-users in a stressful environment with courtesy. Three or more years’ experience in troubleshooting computer hardware, software and networks focused on the Microsoft Windows technologies preferred. Certifications in systems (MCP, MCDST, A+, etc.) or equivalent experience is a plus.

We offer a competitive salary and a rich benefits package that includes health and disability plans, domestic partner healthcare, flexible spending plan, 401k, transportation expense reimbursement, fitness and wellness reimbursement, and many others.

Please apply online:  www.fenwick.com > professional staff.]]> http://www.iltanet.org/ServicesCategory/JobBank/ServiceSupportDesktopEngineer-MountainView.html/feed 0