- Title: Technical Support Specialist
Status: Non-exempt
Reports to: Regional Technical Support Manager
Hours: 9:00 am – 5:30 pm (M-F)
POSITION OVERVIEW
The primary role of the Technical Support Specialist is to provide high quality technical information, training and support regarding use of firm technology. This position, as part of the IT department, supports firm business needs by supporting end user technical hardware and software requirements. Technical Support Specialist’s are expected to be experts on all firm core applications and hardware. Technical Support Specialist’s answer helpdesk calls, track request for support in a ticketing system, resolve, or escalate support calls for resolution. Support calls involve hardware and software (OS and application) troubleshooting, training and installation. Support call resolution may require remote or hands on support or both. Technical Support Specialist will be responsible for rolling out new hardware and loading images on desktop and laptop computers. Supported hardware includes Blackberry, iPhone, iPad, and Android devices as well as other emerging consumer devices used by the firm’s end users.
JOB FUNCTIONS AND RESPONSIBILITIES
• Respond to Help Desk calls and resolve user problems or questions; escalate to the other IT or firm resource when necessary • Return Help Desk calls in a timely manner • Record and track support incidents • Maintain the checkout laptop and BlackBerry devices, keep hardware in working order and maintain the inventory and checkout status • Effectively communicate software resolutions to end users in person or on the telephone and make adjustments to computer software and hardware environment as necessary via NetSupport • Install, configure and troubleshoot different software installations including, Microsoft operating systems (XP and Windows 7), Microsoft Office products (versions 2003, 2007 and 2010), Microsoft Outlook (versions 2007 and 2010), and other software products as needed • Install and configure component drivers for network computers from manufacturer’s Web sites via the Internet/Intranet or local network locations • setup/breakdown/and support conference room audio/video technology including Power Point and WebEx presentations • Provide after hours emergency support on a weekly rotational basis with other support staff • Other duties and responsibilities as assigned
KNOWLEDGE, SKILLS AND ABILITIES
• Excellent oral/written communication and interpersonal skills to effectively communicate with end users at all levels within the firm • Expert knowledge of Windows Operating System and Professional Office Suite • Expert knowledge of desktop and laptop operations and support • Advanced working knowledge of legal specific software (e.g. FileSite, InterAction, Lexis/Westlaw legal research products, etc.) • Advance knowledge of wireless networking • Expert diagnostic, analytical and troubleshooting skills • Effectively solve computer-related issues and communicate complex information • Function effectively, under pressure of changing priorities and deadlines • Ability to organize and prioritize tasks, working both independently and as a member of a team • Maintain a customer service orientation and remain flexible in a constantly changing work environment • Use active listening skills and be able to give clearly stated instructions • Experience using incident tracking software such as Remedy or Service Desk Express or equivalent • Display an understanding of various software applications and their interaction/integration with other software components, and the ability to resolve problems with each • Understand the impact of changing various operating system components and critical functions, including making changes to Microsoft Windows registry, TCP/IP network configurations and other hardware driver settings
PHYSICAL AND MENTAL CAPABILITIES
• The ability to stand or sit for extended periods of time daily • Ability to lift up to 25 pounds • Must be able to operate firm computer equipment and a touch tone telephone • Must be able to communicate complex information and ideas to end users • Must be able to meet deadlines set by management • Must be available and able to travel
EDUCATION AND EXPERIENCE
• An Associate’s degree or related equivalent combination of education and work experience is required • A+ / Network + Certification or equivalent experience • MCESDT Microsoft Enterprise Desktop Support Technician or equivalent experience • MOS Microsoft Office Specialist or equivalent experience • Two or more years in computer support role, preferably in a law firm
Please apply online at www.stoel.com for consideration. EEO/AA.
Archive for January 28th, 2012
Technical Support Specialist – OR – Portland
Saturday, January 28th, 2012Systems Developer – OH – Cleveland
Saturday, January 28th, 2012
- The global law firm of Jones Day is seeking a Systems Developer for an opening in its Cleveland Office.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned):
• Provide business analysis and data warehouse design and development skills to lead full life cycle development of new data warehouse objects.
• Perform requirements analysis, design and development for reporting initiatives, including online information delivery.
• Perform troubleshooting and performance tuning to ensure maximum efficiency of processes. Automate problem identification and recovery to ensure maximum availability.
• Mentor developers and power users in complex query development.
REQUIRED QUALIFICATIONS:
• Four year technical degree or equivalent work experience; degree in computer science discipline preferred.
• Minimum eight years additional work related experience.
• Able to deal with multiple projects and tasks in parallel with changing priorities. Must be able to work independently. Excellent mentoring and organization skills.
• Experience with data warehouse development and operations strategies and tools, including: Microsoft SQL Server (2005, 2008), SQL Server Integration Services (SSIS), Analysis Services, data modeling, data warehouse/data mart design techniques including star and snowflake schema, cubes or other summary level objects, multi-currency financial data warehouse design, troubleshooting data loading processes (real time data flow preferred).
• Experience with design and development of reports and online information delivery using industry standard tools (Cognos and Microsoft Reporting Services preferred).
• Experienced and skilled in all aspects of the project life cycle, to include requirements analysis, interface design, development, testing and deployment.
• Minimum two years recent, hands on experience with report development, performance tuning of ETL processes, design considerations for change data capture, and design/development of automated error checking and recovery.
Jones Day offers a pleasant working environment, a competitive benefit package, and salary commensurate with work experience. Qualified applicants should send their resume to mtangi@jonesday.com.
An Equal Employment Opportunity Employer
ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned):
• Provide business analysis and data warehouse design and development skills to lead full life cycle development of new data warehouse objects.
• Perform requirements analysis, design and development for reporting initiatives, including online information delivery.
• Perform troubleshooting and performance tuning to ensure maximum efficiency of processes. Automate problem identification and recovery to ensure maximum availability.
• Mentor developers and power users in complex query development.
REQUIRED QUALIFICATIONS:
• Four year technical degree or equivalent work experience; degree in computer science discipline preferred.
• Minimum eight years additional work related experience.
• Able to deal with multiple projects and tasks in parallel with changing priorities. Must be able to work independently. Excellent mentoring and organization skills.
• Experience with data warehouse development and operations strategies and tools, including: Microsoft SQL Server (2005, 2008), SQL Server Integration Services (SSIS), Analysis Services, data modeling, data warehouse/data mart design techniques including star and snowflake schema, cubes or other summary level objects, multi-currency financial data warehouse design, troubleshooting data loading processes (real time data flow preferred).
• Experience with design and development of reports and online information delivery using industry standard tools (Cognos and Microsoft Reporting Services preferred).
• Experienced and skilled in all aspects of the project life cycle, to include requirements analysis, interface design, development, testing and deployment.
• Minimum two years recent, hands on experience with report development, performance tuning of ETL processes, design considerations for change data capture, and design/development of automated error checking and recovery.
Jones Day offers a pleasant working environment, a competitive benefit package, and salary commensurate with work experience. Qualified applicants should send their resume to mtangi@jonesday.com.
An Equal Employment Opportunity Employer
Robot Machine : Great Washing Products
Saturday, January 28th, 2012
by cheercaks (Posted Sat, 28 Jan 2012 04:32:08 GMT)
The history of hoover technology goes back with regards to a century and a half. The current vacuum cleaner was born from the fruits of original carpet sweepers during the nineteenth century. Beginning originally with manually rotated sweepers and suction (often operated by the hand pump), they might fall down to motorized systems which use pressure differentials to create suction from high pressure to low pressure areas in the early last century. Over time, the hoover continues to evolve. This has occurred enough where multiple modern technologies have emerged for current floor cleaners, because both versions can be found in houses and businesses through the United States. Here's a take a look at some of those technologies.
Upright: These represent the commonest type of vacuums and the one which many people keep company with the phrase. They are named so since they obviously stand upright and are typically used with an angle after pressing with a release lever. In comparison to other floor cleaners, they're popular primarily given that they offer a nice balance of cleaning power inside a compact system (waste receptacle linked to same frame as hoses and sweeper nozzle) which can be easily stored. Canister: Canister vacuums usually be employed in two separate sections. The primary canister region creates the suction and props up dust, dirt, or other collected waste. Meanwhile, the powerhead and pole operate more freely and they are attached only by connecting hose and power cord. They have a tad bit more freedom with regards to floor/ground that can be covered, but they are also more awkward and difficult to relocate when compared with an upright system.
Central: These systems their very own primary cylinder and motor constructed into a specific area. The hose is either attached straight to this central unit or to ducts located throughout the building. The hose and cleaning head can be coupled to the most convenient local location as well as the dirty and waste will likely be collected and sent back towards the central unit for holding. These operate several advantages with regards to cleaning capacity, allergic problems, and noise reduction, but also help reduce flexibility and so are a lot more expensive when compared to self contained models. Cyclonic: Here is the system that's popularized by James Dyson. As opposed to use bags to get the dust and dirty, this product creates a miniature cyclone inside the holding tank that spins the collected air to part ways your dust and dirt. Due to centrifugal force, these particles are pushed to the outer portion of the container. When the vacuum is powered down, the cyclone ends and something can just get rid of the canister and dump your waste in a trash receptacle.
Robotic: Coming from all modern vacuums, these are the most fun. The commonest forms are small discs that run on their very own, going around the dwelling collecting little particles while bumping off walls and edges. Unfortunately, right now, they still are not the top way of vacuuming which enable it to even become stuck at times.
For more info over it, Go to us at: washing machine dryers vacuum cleaner
Read Main Topic
The history of hoover technology goes back with regards to a century and a half. The current vacuum cleaner was born from the fruits of original carpet sweepers during the nineteenth century. Beginning originally with manually rotated sweepers and suction (often operated by the hand pump), they might fall down to motorized systems which use pressure differentials to create suction from high pressure to low pressure areas in the early last century. Over time, the hoover continues to evolve. This has occurred enough where multiple modern technologies have emerged for current floor cleaners, because both versions can be found in houses and businesses through the United States. Here's a take a look at some of those technologies.
Upright: These represent the commonest type of vacuums and the one which many people keep company with the phrase. They are named so since they obviously stand upright and are typically used with an angle after pressing with a release lever. In comparison to other floor cleaners, they're popular primarily given that they offer a nice balance of cleaning power inside a compact system (waste receptacle linked to same frame as hoses and sweeper nozzle) which can be easily stored. Canister: Canister vacuums usually be employed in two separate sections. The primary canister region creates the suction and props up dust, dirt, or other collected waste. Meanwhile, the powerhead and pole operate more freely and they are attached only by connecting hose and power cord. They have a tad bit more freedom with regards to floor/ground that can be covered, but they are also more awkward and difficult to relocate when compared with an upright system.
Central: These systems their very own primary cylinder and motor constructed into a specific area. The hose is either attached straight to this central unit or to ducts located throughout the building. The hose and cleaning head can be coupled to the most convenient local location as well as the dirty and waste will likely be collected and sent back towards the central unit for holding. These operate several advantages with regards to cleaning capacity, allergic problems, and noise reduction, but also help reduce flexibility and so are a lot more expensive when compared to self contained models. Cyclonic: Here is the system that's popularized by James Dyson. As opposed to use bags to get the dust and dirty, this product creates a miniature cyclone inside the holding tank that spins the collected air to part ways your dust and dirt. Due to centrifugal force, these particles are pushed to the outer portion of the container. When the vacuum is powered down, the cyclone ends and something can just get rid of the canister and dump your waste in a trash receptacle.
Robotic: Coming from all modern vacuums, these are the most fun. The commonest forms are small discs that run on their very own, going around the dwelling collecting little particles while bumping off walls and edges. Unfortunately, right now, they still are not the top way of vacuuming which enable it to even become stuck at times.
For more info over it, Go to us at: washing machine dryers vacuum cleaner
Read Main Topic