Litigation Support

- Robinson, Bradshaw & Hinson is a prominent NC law firm of 125+ attorneys in three offices. Headquartered in Charlotte and established in 1960, we are seeking an experienced Help Desk Support Specialist. Close collaboration with IT Engineers and the attorneys and staff is required to assist us in rendering exceptional client service and a high level of technical service supporting the software and hardware needs of our firm. The ideal candidate selected for this position must provide guidance for appropriate use of our systems and develop technical solutions.

Duties and Responsibilities

•  Provide onsite customer support for all PC-based applications offered by the firm
• Set up and configure laptop & desktop PC’s and PDA’s for staff and lawyers according to department and firm guidelines
• Identify, research and resolve technical problems through coordination with HelpDesk peers, IT System Engineers and others
• Respond quickly to telephone, email, and in-person requests for technical support
• Track and monitor all issues to insure timely and effective resolution, escalating to others in IT Support as necessary
• Work with the staff and lawyers to ensure that they understand how to use the technology tools available to them, enabling them to realize the highest level of productivity to minimize recurrence of use-related issues
• Provide multimedia meeting support as necessary, including the support of projectors and teleconference systems onsite and offsite
• May assist in testing of new software and hardware and provide feedback as necessary

Required Skills

• Exceptional interpersonal skills necessary to work effectively with people at all levels
• Highly organized and solutions-oriented with advanced technical skills
• Strong conceptual knowledge of software and hardware configurations and software applications 
• Demonstrated ability to effectively use PC-based word processing, on-line technology, database, presentation, document management, intranet, extranet and spreadsheet software currently in use
• Exceptional oral and written communication skills as necessary to translate complex technical information to non-technical employees
• Familiarity with request and completion tracking in service management software
• Ability to work effectively with little supervision in an atmosphere of multiple projects, shifting priorities, and deadline pressure
• Excellent analytical skills, including the ability to compile, review, and determine logical conclusions or recommendations based on data and information, which widely varies in content and format

Required Education and Experience

• High school diploma or equivalent required.
• College degree with substantial coursework in information systems or equivalent experience.
• Microsoft Office Specialist certifications in Word, Excel and Outlook and law firm experience preferred
• Minimum 3 years experience in a structured employee service technology position including two years of hands-on PC hardware, operating system, and software support.
• Advanced experience with Microsoft Windows 7 and Microsoft Office 2010
• Experience with remote access technologies

Submit resume to:
Pamela Sachs, Director of Human Resources
Robinson Bradshaw & Hinson, P.A.
101 North Tryon Street, Charlotte, NC 28246
Fax (704) 339-3484
Email psachs@rbh.com

- Dickstein Shapiro LLP, a large DC-based law firm, is currently seeking a SharePoint Analyst in our Practice Solutions Department. The SharePoint Analyst will be responsible for supporting the firm’s SharePoint environment, operations and solutions. This role will have ownership over daily operations and support, and will work with firm attorneys, legal staff and administrative staff to ensure that SharePoint is leveraged effectively to meet the needs of the firm.

The essential functions of this position include:
•Supporting the SharePoint Farm and supporting environment.
•Maintaining and monitoring support tickets, issue logs, and replying to user inquiries and portal questions in a timely manner.
•Maintaining documentation and governance of appropriate SharePoint platform architecture, policies, and procedures.
•Participating in SharePoint architectural design, build, and deployment.
•Supporting project implementations by providing unit tests, system tests, requirements validation and developing documentation, such as architecture designs and customizations.
•Providing guidance on the development and support of new and existing SharePoint solutions.
•Participate in the planning and execution of tasks related to the evaluation of new SharePoint initiatives (upgrades, third-party solutions, integrations with additional enterprise systems, etc.).
•Working with IT project managers, business analysts, developers and business partners to help design and develop SharePoint solutions to address business needs and opportunities.

Candidates must have a Bachelor’s degree and at least three years of SharePoint or other relevant experience within a professional services environment. Additionally, qualified candidates must have strong organizational skills, impeccable attention to detail, and must have a desire and willingness to be proactive. This position also requires strong computer skills, and strong communication skills (verbal and written). Other desired experience includes exposure to XMLAW/Hubbard One’s OneView products, previous law firm experience, and project management. This position may require more than 37.5 hours per week to perform the essential duties of the position.

The firm offers competitive salaries, excellent benefits, and professional growth opportunities in a collegial work environment. We are proud to be an AA/EOE. M/F/D/V. Interested applications should submit resume and cover letter to the careers page at www.dicksteinshapiro.com.

- Barley Snyder, a regional, full service law firm of 65 attorneys with five offices in Central PA, wishes to add a professional and innovative Software Specialist/Applications Trainer to our IT team.

The Software Specialist/Applications Trainer will be responsible for assessing, configuring, deploying and troubleshooting desktop software programs and applications. In addition, this person will provide individual and group instruction on system applications and technology skill development, both in person and remotely. Additional duties include training course design and development and providing support to the department on special projects as assigned.

Responsibilities.

Strategy & Planning:
• Learn and understand the various job functions, requirements and needs of the end users in a law firm including attorneys, paralegals, staff and other functional areas (accounting, marketing, etc) in order to make software decisions, implementation and training more effective and useful for end users.
• Monitor, and assess software updates and hot fixes for impact on end users
• Coordinate with practice area heads and firm administration to assess practice area training needs and objectives.
• Work cooperatively with end users and with “super” users on projects.
• With HR department, create, administer, analyze, and report on end user needs assessments and skills assessments.
• Stay up to date on software and training best practices in the legal industry

Acquisition & Deployment:
• Assess, create and execute configuration and deployment plans for new or updates to firm software.
• Research, document, and implement program configurations, specifications and desktop deployment.
• Recommend and perform software improvements and upgrades for optimal performance of workstations.

Training:
• Design, develop, and deliver effective training programs using a variety of methods (class, on-demand, e-learning, etc).
• Develop and deliver courses for new and existing software applications, including all course materials, exercises, and skills evaluations.
• Partner with subject matter experts in curriculum development, course design and material creation to develop and implement learning solutions that will improve business performance
• Stay apprised of current trends in training and applications and make recommendations for enhancements and creative approaches for training as appropriate.

Requirements.
Formal Education & Certification:
• Bachelor’s degree and/or 3 years equivalent work experience.

Knowledge & Experience:
• Experience with software deployments and deployment technologies.
• Experience with staff development and/or human resources management.
• In-depth, hands-on knowledge of enterprise and desktop applications, including Microsoft Office Suite, Adobe Acrobat, and Document Management Systems.
• Proven experience with adult learning principles, methodologies, and course design techniques.
• Hands-on software troubleshooting experience.
• Experience at working both independently and in a team-oriented, collaborative environment
• Legal or professional services experience a plus

Personal Attributes:
• Excellent written and oral communication skills, including instructional and presentation skills
• Excellent interpersonal skills; highly self-motivated and directed..
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Proven analytical and problem solving skills
• Ability to initiate training with minimal or no direction.
• Excellent follow-up, time management and project management skills
• Ability to learn, understand, and apply new technologies quickly.
• Very strong customer service orientation.
• Ability to write clear and accurate documentation with strong attention to detail
• Ability to work and meet goals in a team-oriented, collaborative environment.
.
Regular travel between our office locations required.

Interested candidates may send their resume to hr@barley.com