Litigation Support

- Masuda Funai, a mid-size law firm headquartered in the Chicago loop, seeks a dynamic IT Specialist to join our team. The successful candidate will be responsible for supporting network and desktop hardware, software, and associated operating systems. This includes actively resolving end user help desk requests. In addition, this candidate will have a proven track record of both assisting with and leading IT projects to successful completion.

Essential functions:
These are duties that the person holding this job must be able to perform. We gladly make accommodations on request and, if the accommodations are reasonable, allow otherwise qualified applicants to perform these functions.
• Respond to hardware, software or telephony Help Desk emails/calls in a professional and timely manner. Investigate error messages, hardware failures, and determine resolution. Communicate with users in a timely manner relative to when their issue(s) will be resolved.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
• Evaluate, plan, design, develop, and deploy testing techniques for new applications, products, and/or enhancements to existing applications throughout their development/product lifecycles.
• Configure and deploy Windows 2008 servers, and Windows 7 desktop operating systems with new and existing applications
• Perform software and hardware improvements, upgrades, patches and reconfigurations.
• Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers desktops

Skills/Knowledge:
• Expert computer skills and proficiency with Microsoft Office 2010, Adobe Acrobat, Internet Explorer, etc.
• Knowledge of SQL 2005 and 2008 maintenance and backup schedules
• Thorough knowledge of and experience with Microsoft Windows 7 and MS Exchange/Outlook
• Knowledge of Client/Server applications
• Basic knowledge of IT infrastructure (servers, switches, routers, etc.)
• Superior customer service skills/focus
• Strong documentation skills
• Strong listening, verbal and written communication skills
• Exceptional interpersonal skills, with emphasis on rapport-building and listening
• Excellent problem solving skills
• Working knowledge of Windows Deployment Server preferred
• Excellent teamwork and collaboration skills
• Ability to address rapidly changing priorities, including the ability to multi-task
• On-call availability

Education and Experience:
• Associates Degree in Computer Science or related field, or equivalent experience
• 3-5 years Help Desk/technical specialist experience or equivalent combination of education and experience required
• Excellent software and hardware troubleshooting experience
• Experiencing participating and leading IT based project implementations
• Ability to work independently with minimal supervision

Please forward resume and salary requirements to lawfirmit@yahoo.com.

We are an Equal Opportunity Employer

- Holland & Knight seeks a Marketing Database Specialist to enter and maintain contact, engagement and opportunity records in InterAction, the firm CRM system; work with attorneys and staff to complete and update data records, generate reports, monitor data changes on a daily basis (DCM tickets) and conduct regular audits of the database to insure the integrity of the data and coordinate firm and practice group mailings and event invitations, research all returned mail and email and update addresses as appropriate.

ESSENTIAL FUNCTIONS:

1. Data Entry:
• Perform data entry for the firm’s CRM database for contacts, companies, engagements and opportunities
• Work with Marketing and IT to develop and enhance data acquisition tools and data feeds to capture engagements, contacts and other CRM information through multiple means
• Work with attorneys, paralegals and staff to acquire legacy data as well as ongoing contacts, engagements and opportunities

2. Data Cleansing:
• merging duplicate contacts
• ensuring that people are associated with companies
• standardizing company names and address data
• completing required fields for engagement records
• completing opportunity records, including meetings, referrals, etc.
• Resolving and promoting contacts, ensuring that necessary data fields are populated.

3. Running data integrity searches and producing reports.

4. Researching and processing data change requests and following up with users (attorneys, marketing, staff, etc.) as necessary.

5. Assisting with other marketing projects as needed.

SKILLS REQUIRED:
1. 1-3+ years of prior CRM experience preferred (InterAction 5.0 or higher)
2. Excellent organizational skills
3. Ability to manage multiple priorities and tasks
4. Excellent written, verbal, skills
5. Outstanding interpersonal skills
6. Candidates must also be very proficient in Microsoft Office 2007/2010 (Excel, Access and Word)

Qualified candidate must possess strong verbal, written, organizational, administrative and interpersonal skills and be able to work as a team. Bachelor's degree and 2+ years experience preferred.

Qualified candidates please submit a cover letter and resume to:
Human Resources
Holland & Knight LLP
frm.careers@hklaw.com

EOE AA M/F/D/V