Litigation Support

Has primary responsibility for the quality of all practice, office and firm descriptions, attorney biographies and representative experience content. This includes writing and editing content as well as developing the marketing technologies and designs to store and disseminate content on public websites and in written proposals and marketing presentations. Also includes oversight and delegation of work to marketing coordinators, each responsible for developing and maintaining marketing collateral for specific practice areas.

PRINCIPAL DUTIES AND RESPONSIBILITIES*
• Works with practice leaders, marketing managers and marketing coordinators to draft, edit, update and ensure   client consents for firm, practice and industry descriptions. 
• Works with Talent Department, marketing coordinators and attorneys to draft, edit, update and ensure client consents for attorney biographies. 
• Works with IS KCM content management team to update experience information in experience management system and to ensure consistency of biographical and practice area information across WHweb/new Portal. 
• Works with online marketing manager, Hubbard One, and internal visual communications group to design, build and maintain electronic templates to support the printing and dissemination of marketing collateral to internal and external clients.
• Serves as main point of contact with Hubbard One project managers for all Marketing Center projects and issues, and ensures that project billing stays on budget.
• Supports department users with training, troubleshooting and enhancing the Proposal Generator tool for creating and printing biographies, descriptions and other pitch materials.
• Ensures all news, publications, events and attorney listings are assigned properly to practice and industry specialty areas.
• Coordinates with the marketing communications team to ensure that descriptions and web postings meet editing standards.
• Works closely with public relations team to develop responses to calls for nominations, surveys, directories and other opportunities related to the media and research companies, such as Chambers and Practical Law Company. 
• Acts as a business owner and marketing representative for the firm-wide Experience Management initiative. 
• Oversees and delegates work to marketing content coordinators and works closely with KCM content manager and coordinators. 
• Contributes to the firm's overall initiative to consistently improve its image internally and externally. Displays professionalism, quality service and a "can do" attitude to internal members/departments of the firm as well as external clients and vendors via electronic and print correspondence, over the telephone and in-person. 
• Assumes additional responsibilities as assigned.

Experience Required:

Knowledge/Skills/Abilities:
• Excellent interpersonal, written and organizational skills. 
• Ability to work independently with minimum supervision; ability to take initiative, prioritize projects and meet    deadlines. 
• Strong attention to detail - proofing copy and checking for technical functionality and style consistency.
• Experience using website content management software a plus. 
• Working knowledge of The Chicago Manual of Style preferred.

Education:
BA/BS Degree
Experience:
Minimum of 4 years writing website and/or marketing collateral. 

WilmerHale is an Affirmative Action/Equal Opportunity employer. 

Contact:  JoinUsOhio@wilmerhale.com

One of Washington, DC's best law firms, Crowell & Moring LLP is an international firm which employs over 900 talented attorneys and professionals in the fields of accounting, human resources, administration, information technology, legal support, reference services, and operations. Our firm is AmLaw 100 and growing. We are one of the 100 most prestigious firms in the country to work for according to Vault.com - a unique place where people are valued and exciting careers are built. We can promise that you will love our culture and enjoy working with our enthusiastic team!

We currently seek an Enterprise Applications Engineer for our IT department. This position requires attention to detail, great organizational and analytical skills. Don't miss the opportunity to work for an exciting and dynamic law firm located in the heart of the Penn Quarter.

Overview of Responsibilities:
• Engineer desktop and laptop image to include testing and deploying service packs, patches, and hot fixes for the operating system and Microsoft Office Suite.
• Engineer deployments of applications via tools such as NetInstall or SMS/SCCM 2007.
• Engineer and troubleshoot all aspects of image and application interoperability with firm's applications. This includes testing deployment and usability with our IT department and IT Pilot Group across the Firm.
• Engineer the Citrix desktop environment for optimal customer experience.
• Manage the relationship between Citrix desktops and desktop/laptop images.
• Troubleshoot enterprise applications, Interwoven, IP Manager, Elite, ViDesktop, Citrix, Blackberry Enterprise Server, Exchange and others.
• Work within Active Directory groups and distribution list memberships and security as it pertains to access for Enterprise Applications.
• Mentors and collaborates with other IT department professionals on issues surrounding reliable performance of Enterprise Applications and Citrix.
• Monitors and addresses servers' application logs daily to ensure the overall health of applications running on that server.
• Mentor junior IT department personnel to troubleshoot Enterprise Applications, and desktop/laptop image issues.
• Coordinate with remote office IT staff to understand the nuances of their environments and the impact it has on the Firm's image and Citrix desktop environment.

Knowledge, Skills and Abilities:
• Mastery of network concepts, application interoperability and operating systems.
• Mastery of Active Directory Users and Groups.
• Mastery of Citrix Metaframe across an Enterprise.
• Expert with end-user applications: Word, Excel, PowerPoint, Interwoven, and Access. Solid knowledge of the Internet, MS Exchange and MS SQL database systems.
• Must have experience in developing installation packages using one or more of the common packaging technologies - Install Shield, Wise Packaging Studio, and Windows Installer.
• Must have expert knowledge in Application packaging, Application Compatibility testing and Software Distribution.
• Familiarity in working with VMWare and Ghost Images, Image loading using PXE and Symantec Ghost.
• Must have expert knowledge in VB, Windows scripts and also able to create custom actions using them.
• Ability to mentor a diverse staff.
• Must be detail oriented and logical.
• Must have strong PC skills including hardware, OS, and software knowledge.
• Must have project management skills.
• Must have strong analytical ability and problem solving acumen.
• Must have strong oral, interpersonal and written communication skills.
• Must have the ability to communicate technical concepts to non-technical users.
• Must work well both independently and in a team environment.
• Must be able to manage multiple priorities simultaneously and change course rapidly as priorities change.
• Ability to lift and carry items weighing up to 50 pounds.
• Ability to communicate with co-workers and outside parties.
• Visual acuity sufficient to permit performance of job functions enumerated above.

Required Experience:
• Bachelor's Degree in Computer Science or Networking or directly related field. Equivalent work experience in a IT Networking field/environment may be considered in lieu of some education.
• Minimum five years experience Enterprise Applications or network administration experience in a Windows Server environment.
• Minimum three years experience with software deployment in a networked environment using tools such as SMS/SCCM 2007 or Netinstall.
• Minimum four years experience in a large (500+ nodes, 20+ servers) network environment.

Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package which includes progressive options such as back up child care, wellness programs, cultural events and social activities. We are convenient to all Metro lines and offer reasonably priced on-site parking. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service.

If you are interested in this position, or other open positions with the Firm, please visit http://www.crowell.com/careers to apply online. Please select "Professional Staff" and then "Available Opportunities" to view our job listings.

EOE m/f/d/v