- Gibson, Dunn & Crutcher LLP, a major international law firm with over 1000 attorneys and 16 offices worldwide, seeks a CRM Data Steward to join the Marketing department. This position provides support for ongoing client and business development initiatives including CRM implementation, e-mail and event campaigns. It is responsible for the ongoing data quality initiatives for the firm and is directly responsible for continuous data management related to Client Relationship Management (CRM) and Client Development information. Other responsibilities include researching client and prospect information and updating database, and general data and list management maintenance.
The Data Steward should have a strong customer focus and attention to detail. This individual will spend time enhancing the database with additional information that the firm relies on for business development, responding to user inquiries regarding data changes, updating the InterAction database with relevant data and researching client and prospect information to ensure the InterAction database contains current and accurate information.
Qualifications:
• Proficiency in MS Office; particularly Word, Excel and Outlook. Background knowledge of Interaction, Tikit, eMerge and related applications a plus.
• While this is primarily a technical position, the candidate must have strong project management and organizational skills. Ability to globally manage expectations from multiple stakeholders across the firm and communicate schedules, tasks and deadline is a must. Ability to delegate responsibilities, track and manage tasks is key to success. Must exhibit grace under pressure.
• Outstanding verbal and written communications skills, including the ability to communicate with all levels of lawyers, management, staff and vendors. Requires diplomacy, facilitation skills and the ability to manage conflict.
• Excellent critical thinking and problem solving ability is required. Must grasp business process, priorities and goals and be able to translate into development initiatives. Must understand basic business relationship and confidentiality principles and adhere to those principles.
Education/Experience:
• 1-2 years work experience in a legal service, financial service, or other professional service organization is preferred. Experience in a legal services environment is strongly preferred.
• Background knowledge of CRM software/applications.
• Demonstrated experience that shows an interest in both marketing and data management is preferred.
• Knowledge of CAN SPAM regulations and laws a plus.
• Bachelor's degree preferred.
Please send cover letter and resume to: resumes@gibsondunn.com
Gibson, Dunn & Crutcher, LLP
333 S. Grand Ave.
Los Angeles, CA 90071