Litigation Support

Job Title: Project Manager
Reports To: Director of Operations

Job Function: Hands on consultant to oversee project execution for individual projects in any of our business areas - integration, applications, and consulting  for  Am Law 200 Firms.

Job Description: eSentio, the leading provider of technology consulting and implementation services to law firms, currently has a very unique opportunity for a highly skilled Project  Manager.

We are seeking an individual with a strong presence and excellent interpersonal skills who is interested in taking their career to the next level. We desire a leader in the industry who is a team player and who embraces our core values of providing value to the clients we serve based on sound business decisions. We are flexible concerning where our candidate is located. We do require someone who is able to deal with travel.

At eSentio we believe in unparalleled, uncompromising client service. Our success has stemmed largely from our core belief in doing what is best for our clients and exceeding their expectations for service, knowledge, value and innovation. Our clients are among the top AmLaw200 law firms.

• Our Project Manager will adhere to and advance our project management best practices in all areas - estimation, startup, execution, and closeout.
 
• Consult clients on the creation and maintenance of a Project Management Office (PMO) when appropriate.

• Interact with clients to understand their business and to anticipate IT solutions based on business and technical knowledge. Manage (educate and influence) the business project sponsor.

• Review project team deliverables to ensure quality (design walk-through, test results, etc.) and adherence to standards/ regulatory requirements.

• Develop and maintain project plans, budget and status updates, resource assignments, etc., following existing eSentio PM best practices methodologies.

• Provide direct supervision and mentoring of project team member's during the project. Provide project performance feedback to the team member's supervisor/manager.

• Work closely with Directors and key managers to ensure effective coordination and integration of related consulting and technical services.

• Participate in the research, analysis, selection, and implementation of new tools, technologies and/or services.

Requirements Required Skills/Experiences:

Bachelors Degree

Managing projects in the legal vertical either as a consultant or as an employee of a law firm. (5 years)

Experience with complex, large-scale implementations and product rollouts such as document management system migration projects (DM5, WorkSite 8.x), managing e-mail system migration and upgrade projects (Exchange, Notes and GroupWise), managing the design and rollout of new desktop environments (Windows XP). (5 Years)

Project management leadership with measurable results (5 years)

PMP Certification Preferred

Interested applicants should submit resumes and salary requirements to kelly.matty@esentio.com

Under the direct management of the IS Service Desk Manager, the Incident Coordinator will ensure adherence to ITIL best practices for Incident Management in his/her evaluation of Incident assignments to ensure high quality information capture and process management.  The Incident Coordinator will assess both open and resolved & closed Incidents for thoroughness of description, quality of troubleshooting and information capture, accuracy of assignment & follow-up, and appropriate & timely escalation, which includes Service Level Agreement (SLA) management.  The Incident Coordinator will engage assignment groups within IS Support and beyond to prioritize new and existing Incidents.  This includes direct assignment of Incidents to Deskside support teams via the service management system.  Process deficiencies or performance challenges that cannot be resolved directly with individual team members will be escalated to the IS Service Desk Manager.

The Incident Coordinator will work with the Solutions Coordinator as part of the IS Support Office of Process, Quality & Analysis (PQA) and under the direction of management to further the development and maintenance of the IS Knowledgebase (ISKB), the repository for known errors, solutions, and processes.  The Solutions Coordinator and Incident Coordinator will define and generate a suite of standard daily, weekly, monthly, and quarterly reports to demonstrate IS Support performance metrics and customer satisfaction.  Ad hoc report generation will be requested as needed.

- BA/BS in fields such as technology, sciences, business, or other related disciplines.
- ITIL Foundation Certified is preferred.
- Minimum 5 years experience working with minimal direct supervision in a structured technology customer service & support, process management, or data & quality analysis position.  Experience with ITIL-based concepts is preferred.  Experience in a law firm or other professional services environment is preferred.

Candidate can apply to JoinUsOhio@wilmerhale.com.