Litigation Support

Debevoise & Plimpton LLP, an AmLaw 50 international law firm with over 700 attorneys, is one of the leading law firms in the country. Debevoise is committed to hiring dedicated and talented individuals as members of our administrative community.  We strive to foster a culture based on diversity as well as concern and respect for each individual.  Our goal of providing outstanding service to our lawyers and clients is achieved by promoting an atmosphere that is both collaborative and professional.

The firm seeks a Knowledge Management Content Coordinator with initiative and excellent analytical and technical skills to work in the Library and Knowledge Management Department.  The position reports to the KM Manager. 

Job Summary

This position is responsible for working together with the firm's content providers and the KM Group to provide rich, consistent, useful content for the firm's administrative intranet and deep links to digital content on the legal Portal. The individual in this position will have the opportunity to interact with people at all levels within the firm to advance the firm's knowledge management initiatives.

The coordinator will support the external content resources of 37 different practice area communities. These tasks include: creation and maintenance of watches, alerts, and administrative support of legal discussion forums.

Intranet/Portal Duties

• Day-to-day management of content on DebWeb (intranet)  and Portal (law-related intranet) to track currency and accuracy from the firm's 80+ content owners. Coordinate with content providers and team/practice group representatives to identify and place appropriate web content into the firm intranet
• Maintain a collection of  3,000 deep links to external resources on our Intranet and Portal; adding, deleting or modifying the links as required
• Manage the firm's centralized current awareness alert services using Google, Lexis Publisher, Law360, Ozmosys, Securities Mosaic, Westlaw Watch, Westlaw Business, and others
• Run usage reports and work with the Intranet/Portal Technical Coordinator to recommend ways to improve usage-gathering and reporting
• Work with KM Counsel and practice group representatives to enhance the functionality of and promote usage of the Virtual Library and practice sites
• Assist KM Manager in creating a design guide and best practices document
• Assist with special projects as assigned by KM Manager

General KM Duties

• Assist with the support of internal blogs and wikis
• Assist the KM Director and Manager with new KM initiatives including the development of the Intranet/Portal platforms and future migration to SharePoint
• Serve as back-up to other KM staff for counsel referral database, Portal inquiries and to assist the Intranet/Portal Technical Coordinator with support questions.

Education

MLS, MLIS or equivalent degree and 3-5 years of library experience at an AmLaw 100 firm or Fortune 500 company.

Qualifications

The ideal candidate will understand the information needs of attorneys in high-pressure, high-profile practice and will have mastered the many legal and financial databases commonly used to support that practice. Two- to three- years of experience using Lexis, Westlaw, CCH, SecuritiesMosaic, Westlaw Business, Capital IQ is a must.  Must have experience in creating and maintaining databases in MS Access and be able to generate detailed reports. 

Computer Skills

Required: MS Office suite (Excel, Access, Word, Power Point); HTML; CSS; basic understanding of JavaScript

Helpful to have but not required: Experience with ASP.Net; SharePoint, SQL database

Position requires vision, hearing and speech capabilities such that computers, keyboards and telephones may be easily utilized.

To apply please send cover letter, resume, references, and salary requirements to:

Apryl Stevenson-Holden
Human Resources Generalist
Debevoise & Plimpton LLP
919 Third Ave, 28th Floor
New York, NY 10022
aesteven@debevoise.com
(FAX) 212.909.6033
(TTY only) 212.909.7833 

Debevoise & Plimpton LLP is an equal opportunity/affirmative action employer. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, or national origin or any other legally protected category in accordance with U.S. law. Applicants seeking accommodations please visit www.debevoise.com.

Wiley Rein LLP is a leading national law firm widely recognized for excellence, integrity, and efficiency. With offices in Washington, DC and Northern Virginia, the firm has over 270 attorneys practicing in more than two-dozen specialties of law. Wiley Rein offers an excellent benefits package including medical, dental, vision, tuition reimbursement, qualified transportation program, a generous retirement plan, fitness center and much more.
 
SUMMARY:
 
The Litigation Support Specialist will act as an internal consultant and provide hands-on support to attorneys and legal staff in the development, implementation, and support of efficient, cost-effective discovery processes, case automation systems, and practice support applications.  The Specialist will respond effectively to dynamic customer requirements.
 
RESPONSIBILITIES:
 
•        consult with legal teams to identify best practices and establish processes for the identification, preservation, collection, analysis, processing, review, and presentation of paper and electronic discovery materials
•        create, update, and maintain databases in practice support applications, including but no limited to: Concordance (versions 9.5x and 10); IPRO Suite; West LiveNote; Extractiva; CaseMap/TimeMap; TrialDirector; Microsoft Access; SAS; Compulaw; MS SharePoint; AMS Legal; and hosted solutions (for example, kCura Relativity, iConect, Attenex, etc.)
•        act as project manager for matters requiring practice support resources
•        posses and keep current proficiency in trends, best practices, significant caselaw, and processes related to ESI
•        design and provide instruction on practice support applications in coordination with the Training Department and Legal Support Department
•        maintain case and project documentation in tracking system
•        analyze written and oral user requirements and translate into a process or system design
•        maintain relationships with to external vendors of practice support services, including management of projects and deadlines and communication of requirements and deadlines
•        confer regularly with attorneys and legal staff to identify consulting and automation opportunities
•        consult with team members, clients, and vendors to establish quality control procedures
•        review and assess requests for practice support services
•        establish temporary support centers for pretrial and trial activities
•        organize and implement equipment, supplies, and services for use in practice support activities
•        adapt skills used with litigators to other practice areas within the Firm to integrate technology into the practice of law
•        other duties as assigned
 
EMPLOYMENT STANDARDS:
•        tenacious problem solver
•        excellent written and oral communication skills with all levels of law firm personnel, clients, and vendors
•        history of excellent customer service skills
•        experience with ESI collection and processing, OCR, scanning, and coding systems
•        expert knowledge of database systems and management, preferably Concordance, West LiveNote, IPRO Suite, TrialDirector, and CaseMap
•        understanding of all phases of the EDRM
•        team player and leader
•        extensive experience with large and complex litigation matters
•        ability to manage multiple responsibilities while meeting deadline demands
•        excellent organizational and project management skills
•        strong attention to detail
•        ability to work additional hours on very short notice
•        ability to travel to support clients in remote locations

EXPERIENCE:
2-5 years of experience in a litigation support environment

EDUCATION:
College degree required

A cover letter must be submitted with resume for consideration

PLEASE APPLY ONLINE AT: http://www.recruitingcenter.net/clients/wrf/publicjobs/intranet

Wiley Rein LLP is a leading law firm widely recognized for excellence, integrity, and efficiency. With offices in Washington, DC and Northern Virginia, the firm has over 270 attorneys practicing in more than two-dozen specialties of law. Wiley Rein offers an excellent benefits package including medical, dental, vision, tuition reimbursement, qualified transportation program, a generous retirement plan, fitness center and much more.

POSITION SUMMARY:

The Technical Support Service Manager's role is to oversee the technical support services staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of help desk functions. The Technical Support Service Manager will also contribute to problem resolution by providing in-person, hands-on support to end users at the desktop level.

RESPONSIBILITIES:

* Oversee day-to-day activities of our technical support operations
* Establish and enforce Help Desk service levels agreements in consultation with customers to establish problem resolution expectations and timeframes.
* Analyze performance of Help Desk activities and documented resolutions, identify problem areas, devise and deliver solutions to enhance quality of service and to prevent future problems.
* Plan and conduct performance appraisals of Help Desk staff.
* Prepare budget proposals and operational expenditure statements.
* Conduct research on emerging products, services, protocols, and standards in support of help desk technology procurement and development efforts.
* Liaise with vendors for the procurement of technologies or services, oversee installation and resolve adaptation issues.
* Manage the processing of incoming calls to the Help Desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues.
* Design and enforce request handling and escalation policies and procedures.
* Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
* Monitor and test fixes to ensure problems have been adequately resolved.
* Access software updates, latest drivers, knowledge bases, and frequently asked questions resources to aid in problem resolution.
* Track and analyze trends in Help Desk requests.
* Generate weekly and monthly statistical reports with analysis and recommendations.
* Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
* Identify, recommend, develop, and implement end user assistance programs to increase computer literacy, including dissemination of help sheets, usage guides, and FAQ lists.
* Attend training seminars, conferences, and trade shows to broaden knowledge of current and future Help Desk issues and technologies.
* Oversee the development, implementation, and administration of training procedures and policies to train, coach, and mentor Help Desk Analysts and other support staff.
* Maintain accurate documentation for all support processes and procedures.
* Maintain knowledge base of known issues and resolutions.
* Schedule resources to provide appropriate coverage.
* Manage relationships and service levels with our key business partners.
* Oversee Asset Management program to safeguard the Firm's technology assets.
* Assume primary role for distributing system outage communications to our customers.
* Develop an annual functional team plan with quarterly updates to IS Manager.
* Other duties as assigned.

MINIMUM QUALIFICATIONS REQUIRED:

* Proven customer service skills; highly customer focused, team oriented and results driven.
* Demonstrated progressive experience in the management of a technical support team.
* Demonstrated ability to effectively prioritize and execute tasks in high-pressure and stressful situations.
* Law firm or other professional services experience preferred.
* Excellent oral and written communication skills.
* Proven track record of developing and providing Service Level Agreements and Help Desk deliverables.
* Skills in problem analysis, documentation and resolving IS problems.
* Highly advanced support skills within the Microsoft environment, specifically related to XP, Office, Exchange and Outlook.
* Excellent organizational, analytical project management skills; able to work on multiple projects while meeting deadline demands.
* Experience with Hummingbird or other Document Management Systems, Adobe Suite products, IE, HP laser printers, and general PC hardware.
* Enjoys working with customers and teammates to solve problems; possess conflict resolution skills and professional demeanor.
* Readily accessible via mobile phone and email during off-hours.
* Solid relationship management and performance management skills.
* Ability to motivate and direct staff members and subordinates.
* Strong understanding of the organization's goals and objectives.
* Exceptional interpersonal skills, with a focus on listening and questioning skills.
* Strong documentation skills.
* Ability to conduct research into a wide range of computing issues as required.
* Ability to absorb and retain information quickly.
* Ability to present ideas in user-friendly language to non-technical staff and end users.
* Keen attention to detail.
* Experience working in a team-oriented, collaborative environment.
* College diploma or university degree in the field of computer science, information sciences, or related field and/or 7 years equivalent work experience.
 
Please apply online at: http://www.recruitingcenter.net/clients/wrf/publicjobs/intranet