Litigation Support

Morrison & Foerster LLP, an AmLaw 20 law firm with 16 offices worldwide, has an opening for an End User Support Analyst for our Northern Virginia & Washington DC (based in Northern Virginia, the position requires travel between the two offices).

Morrison & Foerster LLP is a premier global law firm committed to delivering success for our clients around the world. We achieve that by hiring the best talent for every position in our firm. Our progressive workplace policies and our commitment to diversity and collegiality create an environment ideally suited to teamwork and collaboration. We are proud of our numerous workplace awards, including being named to FORTUNE's list of Best Companies to Work For, American Lawyer's ''A'' list, and for several years running, have been the Vault survey's #1 law firm for diversity.

RESPONSIBILITIES
As the End User Support Analyst you will provide software and hardware support for attorneys and staff through troubleshooting and project participation. Support meeting set-ups, video conferences and phone set up and troubleshooting. Assist with tape rotation and simple server maintenance. Collaborate closely with others in firm wide and office-based Information Technology groups, attorneys, staff, and vendors. Ensure client service and satisfaction are attained in all areas of position.

QUALIFICATIONS
1) College level course work in Information Systems Technology preferred. 2) Five years PC experience with hardware and software knowledge. Understanding of LAN/WAN and server concepts. 3) Strong knowledge of Windows OS required. In depth knowledge of Microsoft Office programs, including Word, Outlook, Excel and PowerPoint. Experience with Windows 7 and Office 2007 a plus. 4) Recent and relevant certification strongly desired. 5) Law firm or professional services experience preferable. 6) Skill to assess issues and needs and to provide responsive solutions. A highly proactive, solution-oriented approach to work and interactions. 7) Talent for creating client satisfaction; demonstrated ability to focus on the client value in all work. 8) Strong sense of accountability, taking ownership over projects and responsibilities and resolving issues proactively. 9) Ability to assess information, anticipates issues and outcomes, and makes effective decisions. 10) High comfort level with sometimes stressful client requirements. 11) Ability to follow instructions with high degree of accuracy. 12) Technical aptitude and understanding, including ability to quickly learn new applications. 13) Ability to apply effective independent judgment. 14) Strong organizational skills; ability to prioritize work, and work within competing deadlines. 15) Ability to manage multiple priorities under deadlines. 16) Reliability, dependability, and strong motivation to respond to requests quickly. 17) Availability to work overtime; flexibility regarding work schedule. 18) Ability to lift up to 25 pounds.

HOW TO APPLY
Please apply on-line by visiting http://www.mofo.com or click here to go directly to the Careers link.  This job is listed under job ID 21659.

Morrison & Foerster is not accepting resumes or referrals from agencies. If you are a recruiter, search firm, or employment agency, you will not be compensated in any way for your referral of a candidate even if Morrison & Foerster hires the candidate.

National law firm has an exciting opportunity available for a CRM Data Steward in our Information Services Group. This position provides support for ongoing client development initiatives including CRM implementation and e-mail campaigns. It is responsible for the ongoing data quality initiatives for the firm and is directly responsible for continuous data management related to Client Relationship Management (CRM) and Client Development information. Other responsibilities include researching client and prospect information and updating database, and general data and list management maintenance.

Candidates must have a working knowledge of computers and software applications (Word, Excel, Outlook). Background knowledge of CRM software/applications preferred. Knowledge of CAN SPAM regulations and laws a plus. In addition, candidates must have proven ability to take initiative, strong project management skills, outstanding interpersonal skills, tenacious attitude towards ensuring data accuracy, strong attention to detail, ability to work with minimal supervision, strong ability to communicate effectively with professional staff, and ability to balance multiple project workload and deadlines. Related work experience required. College degree preferred.

If interested, submit letter of interest and resume to Cheryl Nelson, HR Generalist, at canelson@rkmc.com.

Robins, Kaplan, Miller & Ciresi L.L.P. is an equal opportunity employer committed to building a diverse workforce. 

National law firm has an exciting opportunity available for a CRM Data Steward in our Information Services Group. This position provides support for ongoing client development initiatives including CRM implementation and e-mail campaigns. It is responsible for the ongoing data quality initiatives for the firm and is directly responsible for continuous data management related to Client Relationship Management (CRM) and Client Development information. Other responsibilities include researching client and prospect information and updating database, and general data and list management maintenance.

Candidates must have a working knowledge of computers and software applications (Word, Excel, Outlook). Background knowledge of CRM software/applications preferred. Knowledge of CAN SPAM regulations and laws a plus. In addition, candidates must have proven ability to take initiative, strong project management skills, outstanding interpersonal skills, tenacious attitude towards ensuring data accuracy, strong attention to detail, ability to work with minimal supervision, strong ability to communicate effectively with professional staff, and ability to balance multiple project workload and deadlines. Related work experience required. College degree preferred.

If interested, submit letter of interest and resume to Cheryl Nelson, HR Generalist, at canelson@rkmc.com.

Robins, Kaplan, Miller & Ciresi L.L.P. is an equal opportunity employer committed to building a diverse workforce.