Litigation Support

About Greenberg Traurig

Greenberg Traurig, LLP is an international, full-service law firm with approximately 1750 attorneys serving clients from more than 30 offices in the United States, Europe and Asia. In the U.S., the firm has more offices than any other among the Top 20 on The National Law Journal™s 2009 NLJ 250. In the U.K., the firm operates as Greenberg Traurig Maher LLP. Additionally, Greenberg Traurig has strategic alliances with the following independent law firms: Studio Santa Maria in Milan and Rome, TA Lawyers GKJ in Tokyo, and Weber Law Office in Zurich. The firm was Chambers and Partners' USA Law Firm of the Year in 2007 and among the Top 3 in the International Law Firm of the Year at the 2009 The Lawyer Awards. For additional information, please visit www.gtlaw.com.

Reporting to the Director of Applications, the Desktop Manager has overall responsibility to manage the desktop software and remote desktop integration, certification, deployment and release management of software & patches for 4700 desktops.  Ideally, this position may be located in GT's Phoenix office or Doral (Miami) office.

Key Roles and Responsibilities:
• Work with the guidance of the Director of Applications for continuous improvement of a Software and Data Architecture Framework
• Successfully interact with Quality Assurance resources to enable them to appropriately test desktop applications and images, and provide meaningful feedback to improve systems and processes
• Coordinate with the technical support department to ensure that they are able to appropriately support end users on the desktop and remote platforms
• Work with individual office IT resources on developing and maintaining a consistent desktop image across the organization
• Coach and develop co-workers to achieve goals and objectives
• Supervise staff selection, performance appraisals, assist with training and development, and oversee operational functions of the desktop team
• Use metrics and data driven decision making to arrive at correct tactical decisions and improve process
• Interact with users, functional peer groups, vendors and management
• Communicate effectively with technical and non-technical audiences
• Manage large and complex projects including identifying key objectives, risks, and drivers and creating plans to manage those elements
• Responsible for analyzing initiatives to estimate impact to organization, time to complete, and resources necessary in order to provide the optimal solution
• Prioritize work based on impact and importance
• Ability to learn about and adapt to new functions, products, and technologies, keeping abreast of technology and business innovation
• Understand and familiar with the budgeting process

Qualifications
Bachelors Degree in Information Technology, Computer Science or related field, 7-10 years of experience in desktop management and application support, or an equivalent combination of education and experience.  Five years management experience leading and managing a desktop software integration team.  Brings leadership, conviction, perspective, consistency of approach and quality to the job.  Solid knowledge of Microsoft core technologies, desktop applications and infrastructure.  Knowledge and experience with desktop management systems.  Preferred experience with multiple law firm applications. Solid knowledge of remote desktop applications. Preferred experience with application and/or desktop virtualization technologies. Proven ability to take initiative in new or challenging situations. Ability to maintain confidentiality and to work flexible hours as needed.  Comfortable interacting in a fast-paced and demanding law firm environment. This is a great opportunity for someone with the experience and energy to join our law firm that is "built for change!"

To Apply
Please send cover letter, salary requirements and resume to careers@gtlaw.com. Greenberg Traurig is an Equal Opportunity Employer.  We value the diversity of our people.

About Greenberg Traurig

Greenberg Traurig, LLP is an international, full-service law firm with approximately 1750 attorneys serving clients from more than 30 offices in the United States, Europe and Asia. In the U.S., the firm has more offices than any other among the Top 20 on The National Law Journal™s 2009 NLJ 250. In the U.K., the firm operates as Greenberg Traurig Maher LLP. Additionally, Greenberg Traurig has strategic alliances with the following independent law firms: Studio Santa Maria in Milan and Rome, TA Lawyers GKJ in Tokyo, and Weber Law Office in Zurich. The firm was Chambers and Partners' USA Law Firm of the Year in 2007 and among the Top 3 in the International Law Firm of the Year at the 2009 The Lawyer Awards. For additional information, please visit www.gtlaw.com.

The Miami office of Greenberg Traurig is seeking a User Support Technology Manager responsible for day-to-day supervision of the floor support team providing hardware, desktop and solution support to 380+ users in our Brickell Avenue location.
 
Responsibilities

General areas of responsibility include but are not limited to: direct supervision of Miami IT  team including hardware, telecom, audiovisual, mobile computing, applications and basic network technicians; lead and coach technicians on technology and customer services skills; assist team in troubleshooting both hardware and software issues, and supervise team including hiring and firing recommendations, coaching, performance management and training.  Monitor call/ticket system and ensure resolution of all tickets in a timely manner or appropriate escalation to firm wide technology resources as necessary while ensuring quality of technical resolutions and client service during resolution.  Monitor and evaluate team performance with a focus on results and work effectively with HR to initiate corrective or disciplinary actions as appropriate. Provide team with appropriate and necessary training and coaching. This position will manage projects as required to implement operational\organizational changes and deliver results in continuous improvement initiatives. 
 
Qualifications and Experience

Minimum Bachelors degree required with a minimum of 8 years professional information technology experience.  Previous experience as IT Manager, Technology Operations, User Support or Team Lead in a law firm environment is preferred.  Advanced troubleshooting ability with both hardware and software. Self-directed, highly motivated and ability to learn new products quickly.  Effectively handles rapidly changing priorities and high stress situations. Familiar with user support best practices and procedures. Able to maintain a professional and courteous demeanor at all times.  The ideal candidate must have the ability to lead a team of  technicians to provide world class customer service while working closely in a coordinated fashion with firm wide Technology resources for support and direction. Must have the ability to communicate complex issues to shareholders and staff to develop a "partnership" culture between technology and the users.  Additionally, must be able to understand the technology needs of the office and address accordingly.  Position requires excellent written and verbal communications skills, ability to cope with stressful situations while maintaining a strong customer service focus and ability to bring out the best in others in high pressure situations. Ability to maintain confidentiality and to work flexible hours as needed.  Comfortable interacting in a fast-paced and demanding law firm environment. This is a great opportunity for someone with the experience and energy to join our law firm that is "built for change!"
 
To Apply

Please send cover letter, salary requirements and resume to careers@gtlaw.com. Greenberg Traurig is an Equal Opportunity Employer.  We value the diversity of our people.