Litigation Support

U.S. COURT OF APPEALS FOR THE NINTH CIRCUIT VACANCY ANNOUNCEMENT

POSITION:      Assistant Information Systems Manager - Infrastructure

LOCATION:      San Francisco, CA

CLASSIFICATION LEVEL/SALARY:   CL 29, with promotion potential to CL 30
Developmental Range ($77,471 - $96,059)
Full Performance Range ($96,867 - $125,963)

CLOSING DATE:      Open until filled:  Priority consideration given to applications received by April 23, 2010.  

ABOUT THE COURT
The Ninth Circuit Court of Appeals hears appeals from the district courts located within its circuit, as well as appeals from decisions of federal administrative agencies.  Headquartered in San Francisco, with courthouses in Pasadena, Seattle and Portland, the court serves nine western states, Guam and the Mariana Islands. For more information about the federal court system, please visit: http://www.uscourts.gov/ For more information about the Court of Appeals, please visit: http://www.ca9.uscourts.gov

POSITION DESCRIPTION
As an Assistant Information Systems Manager, you will lead a technical team in the design, maintenance and support of the technical infrastructure used within the court.  The court is beginning a major initiative to migrate from Novell Netware to Windows Server 2008 while implementing server virtualization, consolidated storage and enhanced disaster recovery capabilities.
This position requires experience in data network and server management, including support and maintenance of the physical infrastructure, environmental components, LAN/WAN environment, including routers, switches and security appliances.  
The ideal candidate will have experience in the design, development, and management of a virtualized Windows Server environment, including disaster recovery planning.  This position requires a results-oriented person with strong technical skills, leadership skills, excellent problem solving skills, ability to manage complex projects, and excellent written and verbal communication skills.
The position will be located in San Francisco, reporting to the IT Director, with travel between the four courthouses and 13 other offices required.  The position is on-call at all times and participates in the rotation of the department's after hours emergency support line.
 

QUALIFICATIONS
• Bachelor's degree in computer science, business, or related field and at least three years management experience which has provided an opportunity to deal with a diverse group of persons in a work relationship
• Proven experience working with operational staff to provide enterprise level solutions using required technologies
• Outstanding technical skills
• Strong written and verbal communication skills
• Demonstrated ability to effectively organize, prioritize, and manage projects
• Proven experience with implementation and management of a virtual Windows Server Active Directory environment
• Data Center Management, including virtualization, consolidation, storage area networks, backup and replication, disaster recovery, and environmental management
• Cisco Networking Technologies

Preferred
• Active Directory design and management, including Group Policy
• Microsoft Terminal Server or similar desktop virtualization technologies
• Management of and/or migration from Novell Netware
• Experience in a court environment

BENEFITS
• 13 accrued vacation days for the first three years of full-time employment.  Thereafter, 20 to 26 days per year depending on length of federal service
• 10 paid holidays per year
• 13 sick days accrued per year (unlimited accruals)
• Subsidized medical coverage with pre-tax employee premiums
• Optional life, long-term disability and long-term care insurance
• Optional participation in health, dependent care and commuter reimbursement accounts
• Participation in the Federal Employees Retirement System
• Participation in the Thrift Savings Plan (similar to a 401K, with employer matching)
• Mass transit subsidy (budget dependent); one block to Civic Center BART station
• On-site gym

CONDITIONS OF EMPLOYMENT
Must be a U.S. citizen or resident alien from a country that has a defense treaty with the U.S. and must be eligible to work in the U.S. Excepted service appointments are "at will" and can be terminated with or without cause by the Court. Employees will be hired provisionally pending the results of a background investigation and fingerprinting, and are subject to a probationary period.  Employees are subject to The Judicial Code of Conduct.  Direct deposit of pay required.

APPLICATION INFORMATION
Please submit a resume and a detailed cover letter which describes how your skills, abilities and experience are related to our needs, along with 3 references to:  ASM@ca9.uscourts.gov
To ensure consideration, please submit these materials by April 23, 2010. Only candidates selected for an interview will be notified. Unsuccessful candidates will not receive notice.
The U.S. Court of Appeals for the Ninth Circuit is an Equal Opportunity Employer

We are an international trial, litigation and business law firm headquartered in San Francisco. With over 400 attorneys in 15 offices in the US and Europe, we work with the world's largest corporations, insurers and businesses to provide legal strategies that secure outstanding results.

We are currently seeking a talented and experienced Telecommunications Analyst for our Firmwide office. The Telecommunications Analyst should have at least three (3) years of legal experience.

The Telecommunications Analyst will be responsible for the overall design, implementation, operations, monitoring, documentation and maintenance of the firm's telephony and voicemail technologies as well as the following duties:

• Design and implement telecommunications systems to ensure high reliability and redundancy with minimal administration. Develop proper standards and operational procedures, including proactive maintenance and monitoring, to ensure maximum uptime is achieved and minimum maintenance time is required.
•  Provide Level 2 and 3 troubleshooting, problem-solving and technical support for the firm's telephony and voicemail systems.
•  Provide Level 1 troubleshooting and support. Provide training and assistance to other IT personnel performing basic telco administrative duties.
•  Act as primary point of contact with telecommunications providers, vendors and ISPs for voice, ISDN, internet, and audio bridging circuits and services.
•  Monitor operation of telephone and voicemail systems to ensure optimal functionality and capacity planning.
•  Research and evaluate proposals for telecommunications systems and services and provide recommendations.
•  Document all telephony and voicemail systems. Maintain detailed inventory of vendor-provided circuits and services in all offices.

Experience and Education:

•  At least three years experience managing all aspects of telecommunications systems and services for a large, multi-location organization.
•  College degree, technical certifications or equivalent work experience.

Qualifications:

•  Experience in a telecommunications leadership role establishing optimal design, redundancy, reliability and operations.
•  Expert  hands-on experience and understanding of telecommunications technologies, especially Avaya Communication Manager and Modular Messaging.
•  Expert ability to work with vendors and telecommunications providers ensuring issues are resolved effectively and in a timely manner.
•  Perform root cause analysis to address problems and, in conjunction with others, implement solutions to problems and prevent recurrence.
•  Take OWNERSHIP of areas of responsibility, ensuring systems are operating and being maintained properly and issues are resolved quickly.
•  Follow and stay current with telecommunications technologies, researching options with vendors, and attending seminars and training when possible.
•  Must be able to work in a team environment and collaborate with others.
•  Excellent customer service, interpersonal and communication skills.

The firm offers a competitive salary commensurate with experience, excellent benefits, career development, and a casual up-beat work environment.

We are proud to be an Equal Opportunity Employer. Applicants are considered for this position based upon their qualifications, without regard to race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status.

Please email resumes to resumes@sdma.com. Indicate Telecommunications Analyst in the subject line.

* Local candidates are encouraged to apply.
* Candidates authorized to work in the U.S. as permanent residents please.
* Only qualified candidates will receive a response.

Summary
This position is responsible for providing direct, routine technical advice/support and troubleshooting assistance and providing training to attorneys and staff in the firm's regional locations.

FLSA Status: Non-Exempt
 
Reports to:  Regional Technical Support Supervisor
 
Responsibilities
• Provide direct, routine technical advice/support, troubleshooting assistance, problem resolution, and responses to inquiries through the Help Desk for PCs (both laptops and desktops), printers, PC/server applications, Blackberry devices, telephones, remote access, document transfers, and conversion/retrieval of archived documents to attorneys and staff either face-to-face, by remote access or on the telephone.  Approximately 70% of the job.
• Provide PC and application support training ("stand up" classroom, one-on-one, other).for new employees as well as ongoing or advanced training for existing attorneys and staff.  Occasionally provide telephone, and printer training.  Approximately 30% of the job.
• Prepare and/or update training materials, including user "tips," quick reference guides, and PowerPoint tutorials.
• Assess users' training needs and identify gaps in learning.
• Install software, configure, and set up PCs; install and set up printers and telephones as necessary.
• Coordinate specific systems-related office needs with the office administrators (or local supervisor) and regional LAN administrator; participate in network updates (this may require work be periodically done during non-standard hours for network maintenance and support);
• Schedule and communicate all system changes and downtime within the office.
• Keep up-to-date on the Hardware and software supported.
• Coordinate timely repair of computer hardware with outside vendors, including tracking repair call logs, monitoring inventory levels, verifying bills/invoices, etc.
• Generate and maintain hardware and software inventories for the office.
• Provide assistance for backup/restore, file reorganization, startup/shutdown of system procedures, etc., as required.
• Assist with determining and defining the support impacts of new technology and planned software upgrades as requested.
• Prepare regular status reports; provide input into the systems budget for the office
• Assist with other special projects, tasks, and/or support as assigned.
• Provide off-hours/pager support, as necessary.
• Travel as necessary.
• Work non-business hours for application upgrades as necessary.
 
Qualifications
• 3+ years experience in providing direct PC, printer, and PC/server applications support preferred, experience working at a Help Desk required.
• 2+ years experience providing classroom training required.
• Adult education training background in the technology area or prior experience leading workshops, seminars, or class instruction preferred.
• Demonstrate an understanding of PCs, laptops, printers, various Windows OS, and Microsoft Office Suite.
• Experience providing telephone and voicemail support a plus.
• Training experience, either one-on-one or classroom, a plus.
• Experience with backup/restore, and remote access a plus.
• Understanding of large networked environments (both LAN and WAN) a plus.
• Ability to communicate in a pleasant and effective manner with attorneys and staff, in person and by telephone, required.
• A strong attention to detail and quality control required.
• Demonstrated ability to quickly learn and support new technologies.
• Ability to handle stressful situations in a calm, composed manner.
• Ability to quickly assess and assimilate a situation, then adjust approach to fit, is required.
• Exceptional customer service and troubleshooting skills, problem solving, and follow-up skills are required.
• Ability to work independently, with minimum supervision.
• Excellent interpersonal skills required.  Must be a team player.
• Previous experience in a law firm or professional services organization, supporting a multi-office environment, preferred.

If you are interested in applying for this position, please submit your resume kimberlysully@dwt.com.