Litigation Support

Littler Mendelson is recruiting for a temporary Extranet Administrator located in the San Francisco office.

GENERAL SUMMARY:
The Extranet Administrator position is responsible for coordinating, publishing and updating content on the firm's extranet sites, and for administering extranet access information for internal and external users.  Assists in user management, project management and requirements development.  Assists in coordinating and delivering training for internal and external users. Client service is an essential element of this position, as the role is client-facing.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Publish, manipulate, update and maintain content and information on the firm's extranet sites.

2. Assist Manager of KM Technology and KM Applications Specialist in user support by:
a. administering password and login information and providing access support for internal users (attorneys and staff) and external users (clients)
b. assisting in fielding support calls from internal and external users experiencing online problems
c. escalating bugs and issues to IT as appropriate
d. assisting in user management
e. assisting in developing, coordinating and delivering user training for internal and external users

3. Assist Knowledge Management in developing new extranet offerings by:
a. assisting in developing requirements for applications
b. assisting in developing and delivering internal marketing campaigns
c. assisting in developing KM strategy

4. Regular and predictable attendance is an essential function of the job.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

1. Minimum of two plus years job-related experience and a BA/BS degree.

2. Must be proficient in MS Word, Excel, PowerPoint.  Experience with MS SharePoint strongly preferred; experience with Adobe Acrobat preferred.

3. Must have the ability to interact appropriately and positively with internal and external personnel at various levels, and to handle sensitive issues with tact and discretion.

4. Interpersonal skills necessary in order to maintain effective relationships with attorneys and staff in person, by email and by telephone to provide information with ordinary courtesy and tact.

5. Client service skills necessary in order to maintain effective relationships with clients in person, by email and by telephone to provide information with ordinary courtesy and tact.

6. Ability to organize and prioritize numerous tasks and complete them under time constraints.  This may include tracking an extensive amount of detail at all times and coordinating the work of others.

7. Highly detail-oriented.

8. Ability to work independently as well as in a team environment.

9. Work occasionally requires a high level of mental effort and strain when performing a high volume of deadline oriented tasks and duties.

10. Work occasionally requires more than 40 hours per week to perform the essential duties of the position.

TO APPLY:
We offer a comprehensive and competitive benefits package. Please send, fax or email your cover letter, resume, salary history and salary requirements to: Littler Mendelson, 650 California Street, 20th Floor, San Francisco, CA 94108, (415) 956-8337 fax, email: littlerjobs@littler.com.

EOE
Principals only, no calls please.