Litigation Support

- Freeman, Freeman & Smiley, LLP, a recognized law firm  with offices in Los Angeles and Irvine, California, has an opening for a Legal Software Applications Specialist / Trainer in our West Los Angeles office.

RESPONSIBILITIES and DUTIES

As the Legal Applications Specialist / Trainer you will provide software and hardware Help Desk support for attorneys and staff through troubleshooting and project participation.  Present technology-related training on an ad hoc basis or in a classroom setting. Collaborate closely with others in the Information Technology group, attorneys, staff, and vendors. Ensure client service and satisfaction are attained in all areas of position. evaluates and implements computer applications.  monitors and maintains such applications works with software vendors and developers to identify and resolve problems  tests and installs software revisions and updates maintains library of software.  Responsible for providing in-house training to support staff, paralegals and attorneys for software applications used by the firm develops forms and procedures for use for software applications and also prepares documentation relating to all.  Provides support for network users on all firm supported software products. Responsible for developing all training curriculum, related materials (class outlines, training manuals, reference guides, etc). Conducts all classroom and one-on-one training for employees on all computer applications:  Microsoft Office Suite applications (including templates, macros, styles, etc.), Autonomy - Interwoven WorkSite / FileSite/iManage, Workshare, Adobe Acrobat, and legal macro packages among others.

Help Desk Support: works at the Help Desk providing assistance to users regarding problem documents, software or hardware provide escalated support, troubleshooting and resolving problems for firm software applications, problem documents and document related issues. Follow-up after call support, problem resolution. maintains a database of problems encountered and recommended solutions. Responsible for adding/removing users in the computer and telecommunications systems, Maintains lists of users, passwords and other information for firm users and for outside software/information services used by the firm  Assists the Information Technology Administrator and participates in the budget process. 

QUALIFICATIONS

Strong knowledge of Windows OS required. In depth knowledge of Microsoft Office programs, including Word, Outlook, Excel and PowerPoint.  Previous training experience and experience with adult learning concepts is desired.  Relevant and recent certification strongly desired.  Law firm services experience required. A highly proactive, solution-oriented approach to work and interactions.  Talent for creating client satisfaction; demonstrated ability to focus on the client value in all work.  Strong sense of accountability, taking ownership over projects and responsibilities and resolving issues proactively. Ability to assess information, anticipates issues and outcomes, and makes effective decisions.  High comfort level with sometimes stressful client requirements. Ability to follow instructions with high degree of accuracy.  Technical aptitude and understanding, including ability to quickly learn new applications.  Ability to apply effective independent judgment. Strong organizational skills; ability to prioritize work, and work within competing deadlines. Ability to manage multiple priorities under deadlines. Reliability, dependability, and strong motivation to respond to requests quickly. Availability to work overtime; flexibility regarding work schedule.

HOW TO APPLY

Please apply by sending your resume,  including salary history, via email to itjobs@ffslaw.com.

Freeman, Freeman & Smiley is not accepting resumes or referrals from agencies. If you are a recruiter, search firm, or employment agency, you will not be compensated in any way for your referral of a candidate even if Freeman, Freeman & Smiley hires the candidate.

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As manager of desktop services this position is responsible for leading the desktop services team. Reporting to a Director, this position is responsible for leading and managing the daily activities related to the design, maintenance, specification, and management of all desktop hardware and software systems for the entire firm. The position is also responsible for creating, maintaining and providing process improvement recommendations for all processes related to desktop software and hardware for the entire firm. This includes desktop management systems, application distribution systems and methodologies, specification and testing of workstation equipment, development of workstation/laptop client processes and procedures, and management of application upgrades and installations. Act as the primary leader for significant workstation upgrades and provide support to other information technology personnel.

ESSENTIAL FUNCTIONS:

Manage the desktop support staff including: hiring, development, and performance evaluations, training and development recommendations, across all offices
Develop and document best practices, processes, and procedures related to all aspects of desktop support and desktop management. Develop standards of operation and service for Desktop Support and monitor to ensure that they are being met or exceeded. Optimize operations to ensure the maximum possible quality of service for users.
Working in accordance with firm strategic goals, and working with team members, make recommendations for desktop hardware for workstations, laptops, and associated peripheral Ensure that the technology available to lawyers and others is consistent with the goals and strategies of the firm and appropriate to the firm's needs.
Manage the identification, procurement, configuration and maintenance of desktop computers, printers and other equipment.
Oversee the processes and performance of staff related to supporting incident support processes including establishment of Service Level Agreements and support of established metrics. Monitor tickets to ensure problems have been adequately resolved.
Responsible for accuracy and currency of desktop, printer and other peripheral data contained in asset management system
Assist in budget preparation, tracking budget variance and recommending subsequent budget changes where necessary.
Work with other teams to support projects and initiatives
Performs other work-related duties as assigned.

ESSENTIAL CAPABILITIES:

Must demonstrate the ability to maintain strict confidentiality of the firm's internal and personnel affairs.
Ability to influence at all levels of the organization.
Must be a self-starter who understands the details within a much larger content.
Ability to work effectively in a culturally and educationally diverse environment.
Ability to work in a teamwork/collaborative style and environment.
Must be creative and flexible in order to respond quickly and positively to shifting demands and opportunities; ability to work under tight deadlines and handle multiple, detailed tasks.
Must be a team-oriented person who can share information, goals, opportunities, successes and failures with the appropriate parties.
Ability to organize, plan and carry out multiple related activities.
Must pay attention to details and have the ability to follow up and follow through.
Ability to work effectively in a multi-office environment.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

8-10 years experience in desktop and network field
At least 4 years experience in IT leadership, personnel management, project planning and execution
Bachelor's Degree in computer science or business administration or equivalent experience.
3-5 years prior supervisory experience
Microsoft MCSE Certification
Microsoft SMS MCP Certification
Strong verbal and interpersonal skills
Strong analytical and problem solving skills
Strong customer service skills
Strong team skills
Experience in process driven environment
Strong leadership skills
Strong project management skills
Experience working in a multi-office environment

Please apply directly online at http://ropesgray.interviewexchange.com/jobofferdetails.jsp?JOBID=17785

- Reports to:  Chief Information Officer
 
Purpose:
 
This position is responsible for definition of customer requirements, development of solutions and application administration. The position provides second level Helpdesk support for all software applications used by the firm and has overall responsibility for server based application installation, support, administration, maintenance and development.

Requirements

Responsibilities
• Support all databases including SQL Server 2000 and 2005
• Database support for commercial 3rd party systems
• Code, test, and implement stored procedures to support application requirements.
• Support bulk data migration tasks.
• Improve / maintain database/index  performance and analyze performance anomalies.
• Troubleshoot database issues, identify root causes, and implement optimal solutions.
• Maintenance and troubleshooting of SQL server backups
• Support database/web integration when needed

Qualifications:
5 Years of progressive experience with SQL 2000/2005 system platforms (MCDBA a plus), IIS and Internet portals.
Strong written and oral communication skills and ability to relate well to all levels of customers.
Excellent team-building and collaborative skills.
Ability to lead and supervise application development projects and teams.
Strong documentation skills.
Proven problem solving ability.
Legal experience a plus.

Please submit resumes to paul.lassalle@arlaw.com; david.bender@arlaw.com and carrie.dunn@arlaw.com