Litigation Support

- Freeman, Freeman & Smiley, LLP, a recognized law firm  with offices in Los Angeles and Irvine, California, has an opening for a Legal Software Applications Specialist / Trainer in our West Los Angeles office.

RESPONSIBILITIES and DUTIES

As the Legal Applications Specialist / Trainer you will provide software and hardware Help Desk support for attorneys and staff through troubleshooting and project participation.  Present technology-related training on an ad hoc basis or in a classroom setting. Collaborate closely with others in the Information Technology group, attorneys, staff, and vendors. Ensure client service and satisfaction are attained in all areas of position. evaluates and implements computer applications.  monitors and maintains such applications works with software vendors and developers to identify and resolve problems  tests and installs software revisions and updates maintains library of software.  Responsible for providing in-house training to support staff, paralegals and attorneys for software applications used by the firm develops forms and procedures for use for software applications and also prepares documentation relating to all.  Provides support for network users on all firm supported software products. Responsible for developing all training curriculum, related materials (class outlines, training manuals, reference guides, etc). Conducts all classroom and one-on-one training for employees on all computer applications:  Microsoft Office Suite applications (including templates, macros, styles, etc.), Autonomy - Interwoven WorkSite / FileSite/iManage, Workshare, Adobe Acrobat, and legal macro packages among others.

Help Desk Support: works at the Help Desk providing assistance to users regarding problem documents, software or hardware provide escalated support, troubleshooting and resolving problems for firm software applications, problem documents and document related issues. Follow-up after call support, problem resolution. maintains a database of problems encountered and recommended solutions. Responsible for adding/removing users in the computer and telecommunications systems, Maintains lists of users, passwords and other information for firm users and for outside software/information services used by the firm  Assists the Information Technology Administrator and participates in the budget process. 

QUALIFICATIONS

Strong knowledge of Windows OS required. In depth knowledge of Microsoft Office programs, including Word, Outlook, Excel and PowerPoint.  Previous training experience and experience with adult learning concepts is desired.  Relevant and recent certification strongly desired.  Law firm services experience required. A highly proactive, solution-oriented approach to work and interactions.  Talent for creating client satisfaction; demonstrated ability to focus on the client value in all work.  Strong sense of accountability, taking ownership over projects and responsibilities and resolving issues proactively. Ability to assess information, anticipates issues and outcomes, and makes effective decisions.  High comfort level with sometimes stressful client requirements. Ability to follow instructions with high degree of accuracy.  Technical aptitude and understanding, including ability to quickly learn new applications.  Ability to apply effective independent judgment. Strong organizational skills; ability to prioritize work, and work within competing deadlines. Ability to manage multiple priorities under deadlines. Reliability, dependability, and strong motivation to respond to requests quickly. Availability to work overtime; flexibility regarding work schedule.

HOW TO APPLY

Please apply by sending your resume,  including salary history, via email to itjobs@ffslaw.com.

Freeman, Freeman & Smiley is not accepting resumes or referrals from agencies. If you are a recruiter, search firm, or employment agency, you will not be compensated in any way for your referral of a candidate even if Freeman, Freeman & Smiley hires the candidate.

- Reports to:  Chief Information Officer
 
Purpose:
 
This position is responsible for definition of customer requirements, development of solutions and application administration. The position provides second level Helpdesk support for all software applications used by the firm and has overall responsibility for server based application installation, support, administration, maintenance and development.

Requirements

Responsibilities
• Support all databases including SQL Server 2000 and 2005
• Database support for commercial 3rd party systems
• Code, test, and implement stored procedures to support application requirements.
• Support bulk data migration tasks.
• Improve / maintain database/index  performance and analyze performance anomalies.
• Troubleshoot database issues, identify root causes, and implement optimal solutions.
• Maintenance and troubleshooting of SQL server backups
• Support database/web integration when needed

Qualifications:
5 Years of progressive experience with SQL 2000/2005 system platforms (MCDBA a plus), IIS and Internet portals.
Strong written and oral communication skills and ability to relate well to all levels of customers.
Excellent team-building and collaborative skills.
Ability to lead and supervise application development projects and teams.
Strong documentation skills.
Proven problem solving ability.
Legal experience a plus.

Please submit resumes to paul.lassalle@arlaw.com; david.bender@arlaw.com and carrie.dunn@arlaw.com 

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Miller Canfield, Michigan's most established and entrepreneurial law firm is seeking a Help Desk Analyst to join its Information Technology team in our downtown Detroit headquarters

Principal Tasks:

• Receive, isolate, research and resolve first level Help Desk calls and email.  Primary applications include Microsoft Office 2003, Autonomy FileSite, Workshare Compare, Microsystems DocXTools, Sage Carpe Diem, CMS, InterAction Contact Management and Nuance PDFConverter
• Document all calls and e-mails in a tracking database
• Work with escalated level support teams to ensure tickets are resolved and closed
• Interact directly with attorneys and staff; maintaining a professional and a courteous attitude.
• Commitment to develop and expand technical skills and business knowledge.

Qualified applicants will possess a minimum of an Associates Degree in Business or computer related field as well as a minimum of three years' experience in a Help Desk or Call Center environment, preferably in a law firm setting.  Strong analytical, problem solving, communication and customer service skills are required.  This is a team-oriented environment that contributes to the success of the Information Technology team and the overall success of the organization.

Miller Canfield offers an excellent benefits package, including medical, dental, disability and life insurance; a 401(k) program; and a health and wellness commitment.

Intersted applicants should send their resume to needleman@milercanfield.com.

No phone calls please.

EOE