Litigation Support

ABOUT ROPES & GRAY:
Ropes & Gray is a leading national, and increasingly international, law firm. It is consistently recognized as a top-ten player in its Private Equity, Investment Management, Intellectual Property, Government Enforcement, Life Sciences and Complex Business Litigation practices, among others.

The firm has a strong track record of growth and accomplishment. Building around its leading national practices the firm has, in the last five years, quadrupled its New York presence, doubled its California presence, and opened an office in Chicago. The firm has also grown internationally, adding offices in Tokyo, Hong Kong and London.

JOB DESCRIPTION:
The Site Support Specialist provides internal customer service, second level problem resolution, and, desktop technology support & site support. The Support technician also participates in special projects as assigned. This person is responsible and accountable for the overall coordination of technology support and ancillary IT, video-conferencing and telecom functions for an office site.

This position is assigned to the Desktop Services Group and takes day-to-day direction from the Desktop Services Manager.

There is one Site Support Specialist opening in our Boston office, as well as our New York office.

ESSENTIAL FUNCTIONS:
* Works with callers to resolve normal and unusual information system problems, or escalates as defined in normal operating procedures
* Provides technical support and problem resolution activities for assigned site
* Evaluates equipment requirements for assigned site
* Installs PC's and related hardware; investigates hardware problems and performs minor repair
* Interfaces with vendors & R&G Technical Services for resolution of telecom, video-conference, network, systems, and/or related hardware problems
* Uses technical tools and knowledge to meet or exceed performance standards and expectations
* Develops a knowledge of Firm's total computing environment and the quality management processes and practices
* Utilizes the approaches, tools and techniques for working with individuals and groups in a constructive and collaborative manner
* Employs the application systems needed to deliver services to internal customers

EDUCATION, EXPERIENCE & SKILLS:
* Bachelor degree in the field of computer science or 5 years equivalent work experience
* Knowledge of basic computer hardware; knowledge and experience supporting server hardware and connectivity; knowledge and experience configuring, installing and supporting the hardware and connectivity components of single user workstation
* Knowledge of the telecommunications platform, local telecommunications architecture and infrastructure components
* Knowledge of video-conference platform, setup and components
* Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical problems
* Experience with desktop and server operating systems, including [Wndows XP, Office 2007]
* Broad application support experience with [core business applications]
* Knowledge of video-conferencing and telecom support needs
* Experience with Blackberry devices in an enterprise environment
* Working knowledge of a range of diagnostic utilities
* Internal Senior level helpdesk candidates will be considered
* Knowledge of Asset Tracking and process.

ESSENTIAL CAPABILITIES:
* Must be able to understand the organization's culture, philosophy and values
* Ability to make clear decisions that move self and others forward positively
* Ability to manage multiple concurrent objectives or activities, and effectively make judgments in prioritizing and time allocation
* Ability to gauge one's strengths and limitations
* Ability to provide solutions and best practices for solving problems
* Ability to process information with high levels of accuracy
* Ability to express oneself and communicate with others verbally, and produce a variety of business documents that demonstrate command of language, clarity of thought and orderliness of presentation
* Ability to deal with changes and adapt to a changing environment
* Ability and willingness to seek out work and accomplish goals
* Ability to understand customer needs and expectations, provide excellent service in direct and indirect manner, and fulfill customer expectations
* Must demonstrate the ability to maintain strict confidentiality of the firm's internal and personnel affairs.
* Ability to offer constructive feedback to and accept direct feedback from others

WORKING CONDITIONS:
* Sitting/standing for extended periods of time.
* Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
* Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Work Hours: Workday schedule may vary according to business needs and requires working shift hours and/or being on pager duty, travel may be required. Upon the request of manager, incumbent may be required to work over time to complete the necessary functions of the position.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Apply directly on-line at www.ropesgray.com

URL: http://ropesgray.interviewexchange.com/candapply.jsp?JOBID=17731

Large downtown law firm is searching for  the right candidate to accept an exciting position in charge of overseeing our Risk Management ,Conflicts, and Loss Prevention initiatives. 

Responsibilities include, but are not limited to working with Firm IT Department and other members of Firm's information management team in the following areas:

- Administer and supervise new-matter intake process and file closing process, and management of appropriate documentation related to each, including engagement/declination/termination letters.
-Process, research, and resolve all firm-wide conflict checks -Define complex search strategies and generate related conflict reports
-Analyze conflict reports, examine conflicts database for accurate client/matter/related parties information, and make initial judgments about conflicts search results
-Manage waivers of conflicts, where appropriate, with documentation follow-ups
-Identify and resolve possible conflict-of-interest issues with lateral hires
-Supervise establishment of ethical screens in appropriate circumstances
-Identify the Firm's strengths and weakness relating to the conflicts process/ assessment of current conflicts process and develop continuous improvement measures
-Coordinate centralized file operations with high level objectives of Ethics Committee

Qualifications:

- Bachelor's degree preferred along with a minimum of 3+ years of prior conflict checking experience in a law firm or legal environment
- Strong written and verbal communication skills
- Ability to work independently and with minimal supervision
- Excellent research skills and proven ability to legally analyze situations in order to propose resolutions
- Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands
- Must be able to work as part of a team and maintain a positive rapport

We offer a competitive salary and benefits package, which includes, 401(k), medical, dental, disability, and life insurance, paid parking, vacation and holidays.  Relocation assistance is available.  Salary is commensurate with ability and experience.  Send resume to: HR Manager, Chambliss, Bahner & Stophel, 1000 Tallan Building, Chattanooga, TN 37402, or fax to 423-508-1300.

One of Washington, DC's best law firms, Crowell & Moring LLP is an international firm which employs over 900 talented attorneys and professionals in the fields of accounting, human resources, administration, information technology, legal support, reference services, and operations. Our firm is AmLaw 100 and growing. We are one of the 100 most prestigious firms in the country to work for according to Vault.com - a unique place where people are valued and exciting careers are built. We can promise that you will love our culture and enjoy working with our enthusiastic team!

We currently seek a talented and experienced Application Development Specialist for our IT department. This position requires attention to detail, great organizational and analytical skills. Don't miss the opportunity to work for an exciting and dynamic law firm located in the heart of the Penn Quarter.

Overview of Responsibilities:
• Develop, test and support in-house, custom applications, including web based, and which adhere to the Firm's standards.
• Develop, test and maintain database integration & business process automation routines working in close collaboration with business process and/or database owners (e.g. various administrative departments).
• Respond to escalated user requests regarding Intranet, Extranet and MS Office templates and databases (MS Access, MS SQL and others as needed).
• Perform conversion of datasets when needed.
• Perform independent research on work related technical issues to resolve problems or propose improvements to existing custom applications, templates, databases, etc.
• Write documentation and/or instructions for the use of in-house, custom developed applications. Provide end user training as needed.
• Improve technical skills by taking classes, doing independent research, and participating in all training events in the IT department.
• Keep supervisor informed of project status and problem resolutions.
• Make recommendations to management on ways to increase quality and efficiency of applications developed, and services provided.

Knowledge, Skills and Abilities:
• Proficiency with MS Office applications (Word, Excel, PowerPoint, Access and Outlook).
• Experience with design, development and support of MS Access 2003 and SQL Server 2000, or above.
• Experience with design, development and support of SharePoint-based Intranet/Extranet solutions desired.
• Working knowledge of VBA for MS Office for template design and support.
• Working knowledge of database integration & business process automation tools, specifically Integration Appliance experience preferred.
• Knowledge of VB.NET or/and C#.NET desired.
• Familiarity with Visual Studio 2005 or above.
• Strong understanding of data formats, and data conversion.
• Must be responsible and detail-oriented.
• Must have analytical ability and problem solving acumen.
• Must be able to handle multiple demands simultaneously and change course rapidly as priorities change.
• Must possess good oral, interpersonal and written communications skills.
• Must have ability to communicate technical concepts to non-technical users.
• Must work well either independently or in a team environment, demonstrating significant initiative and self-motivation.
• Willingness to work extra hours, including weekends, when necessary.
• Willingness to follow the Applications Development team's rules and policies.

Required Experience:
• Bachelor's Degree in Computer Science or directly related field of study preferred. Equivalent work experience and technical training in the Applications Development field/environment may be considered in lieu of some education.
• One to three years in application development and database integration position required, preferably in a Law Firm environment. Documented MS Office programming experience (Word and Excel templates and macros). Understanding of web-based application architecture, some experience in .NET programming, and knowledge of MS SQL databases required. Knowledge of MS SharePoint is a big plus.

Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package which includes progressive options such as back up child care, wellness programs, cultural events and social activities. We are convenient to all Metro lines and offer reasonably priced on-site parking. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service.

If you are interested in this position, or other open positions with the Firm, please visit http://www.crowell.com/careers to apply online. Please select "Professional Staff" and then "Available Opportunities" to view our job listings.

EOE m/f/d/v