Litigation Support

About Franczek Radelet P.C.:
Franczek Radelet P.C. is a boutique law firm that represents management in all aspects of labor and employment law and employee benefits matters in both the private and public sectors.  We also represent educational institutions in all aspects of education law.

Position:  Support Specialist
Status: Full-time, non-exempt
Reports To:  Director of Technology
Location: IL - Chicago

Responsibilities:

Floor support and first line of contact for all users concerning daily technical issues; escalates advanced helpdesk or system issues to Advanced Support Specialist; works with other members of the IT team and admin staff to resolve issues;

Application support (Windows XP/7, Office, Internet, document management system, macro and template package, legal-specific apps,  Adobe Acrobat, Elite web apps, remote access, apply workstation images, etc.);

Hardware support (desktops, laptops, monitors, phone terminals, flash drives, projectors, portable equipment, printers, cost recovery terminals, fax machines, scanners, etc.);

Conduct application and hardware training (on-going attorney/staff training sessions - group and one-on-one); deliver "train-the-trainer" instruction when necessary;

Provide Tech/AV setups for meetings;

Update and maintain training guides and technical documentation in DMS; publish issue resolutions in helpdesk system;

BlackBerry provisioning and support;

Work with vendor support on issues and best practices

Requirements:

Minimum of 2-years experience as a support specialist or equivalent (law firm experience preferred);

Ability to work in a team structure and also function independently on projects and assignments;

Excellent problem solving skills; client service-oriented, personable, organized, highly motivated and able to prioritize requests;

Extensive knowledge of Windows, Office (DMS and legal-specific apps experience preferred); Desktops, laptops, printers and peripherals;

Physical Requirements of Position:  Must have physical mobility and ability to lift and carry loads; ability to operate computer and other equipment; ability to operate and manipulate tools and components; ability to communicate clearly, to read and analyze technical documents and other data, to prepare and maintain technical procedures.

Competitive salary commensurate with experience and excellent benefits package, including 401(k) plan are offered. Please submit resume with cover letter, including salary history/requirements, and references to careers@franczek.com.  We will contact you if we believe you are a good fit.  We are currently not accepting agency/recruiter referrals.