by Mixner3 (Posted Thu, 25 Feb 2010 15:46:50 GMT)
With the recent turmoil in the financial markets, the legal industry has become very sensitive to cost and overall value for services, with questions like “what makes good business sense?” and “is there a more efficient solution?” being asked in conference rooms throughout the country. Many organizations are running extremely lean and simply do not have the resources to support the hiring of experienced legal technology professionals to their staff. Fortunately, there is an efficient solution that does not sacrifice quality – outsourced project management and consulting.
Global EDD Group provides consulting services to law firms, corporations and vendors in need of flexible expertise for a specific project or case. Our consultants average over 15 years of proven experience in litigation support, data preservation, electronic discovery and document review that can be leveraged at a fraction of the cost associated with the hiring of a full time employee.
Big case? Staff stretched to thin? Tight deadline? International project? Contact Joseph Turner (joseph.turner@globaledd.com) at Global EDD Group for a flexible solution to your immediate needs.
http://www.globaledd.com/
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Archive for February 25th, 2010
Outsourced Project Management & Consulting
Thursday, February 25th, 2010Outsourced Project Management & Consulting
Thursday, February 25th, 2010
by Mixner3 (Posted Thu, 25 Feb 2010 15:46:50 GMT)
With the recent turmoil in the financial markets, the legal industry has become very sensitive to cost and overall value for services, with questions like “what makes good business sense?” and “is there a more efficient solution?” being asked in conference rooms throughout the country. Many organizations are running extremely lean and simply do not have the resources to support the hiring of experienced legal technology professionals to their staff. Fortunately, there is an efficient solution that does not sacrifice quality – outsourced project management and consulting.
Global EDD Group provides consulting services to law firms, corporations and vendors in need of flexible expertise for a specific project or case. Our consultants average over 15 years of proven experience in litigation support, data preservation, electronic discovery and document review that can be leveraged at a fraction of the cost associated with the hiring of a full time employee.
Big case? Staff stretched to thin? Tight deadline? International project? Contact Joseph Turner (joseph.turner@globaledd.com) at Global EDD Group for a flexible solution to your immediate needs.
http://www.globaledd.com/
Read Main Topic
With the recent turmoil in the financial markets, the legal industry has become very sensitive to cost and overall value for services, with questions like “what makes good business sense?” and “is there a more efficient solution?” being asked in conference rooms throughout the country. Many organizations are running extremely lean and simply do not have the resources to support the hiring of experienced legal technology professionals to their staff. Fortunately, there is an efficient solution that does not sacrifice quality – outsourced project management and consulting.
Global EDD Group provides consulting services to law firms, corporations and vendors in need of flexible expertise for a specific project or case. Our consultants average over 15 years of proven experience in litigation support, data preservation, electronic discovery and document review that can be leveraged at a fraction of the cost associated with the hiring of a full time employee.
Big case? Staff stretched to thin? Tight deadline? International project? Contact Joseph Turner (joseph.turner@globaledd.com) at Global EDD Group for a flexible solution to your immediate needs.
http://www.globaledd.com/
Read Main Topic
Technical Support Specialist – UT – Salt Lake City
Thursday, February 25th, 2010
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Stoel Rives LLP, a large multi-state law firm, is seeking a qualified technical support specialist (grade 9) in it's Salt Lake City office.
This position maintains quality client service to end users and provides end users with technical information and support regarding use of firm technology. This position, as part of the MIS team, supports the firm and end user computer hardware and software.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES
1. Firm User Support (Software and Hardware)
Primary responsibilities include:
• Respond to Help Desk calls and resolve user problems or questions; escalate to the correct firm resource when necessary
• Return Help Desk calls in a timely manner
• Regularly enter work orders and maintain the Help Desk intranet site on the firm portal
• Maintain the checkout laptop and BlackBerry devices, keep hardware in working order and maintain the inventory and checkout status
• Effectively communicate software resolutions to end users in person or on the telephone and make adjustments to computer software and hardware environment as necessary via NetSupport
• Install, configure and troubleshoot different software installations including, but not limited to, Microsoft operating systems, Microsoft Office products (versions 2003, 2007 and XP), email products (including Microsoft email products), and other software products as needed
• Install and configure component drivers for network computers from manufacturer's Web sites via the Internet/intranet
• Provide after hours emergency support on a weekly rotational basis with other support staff
2. Other
Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
ESSENTIAL CAPABILITIES
Must possess the following capabilities:
• Excellent oral/written communication and interpersonal skills to effectively communicate with end users at all levels within the firm
• Effectively solve computer-related issues and communicate complex information
• Function effectively, sometimes under pressure of changing priorities and deadlines
• Ability to organize and prioritize tasks, working both independently and as a member of a team
• Maintain a customer service orientation and remain flexible in a constantly changing work environment
• Use active listening skills and be able to give clearly stated instructions
• Experience using incident tracking software such as Remedy or Service Desk Express or equivalent required
Technical Knowledge
• Be a subject matter expert on Microsoft Windows operating system configurations, Microsoft Office Suite configurations and other firm standard software configurations on end user computers
• Display an understanding of various software applications and their interaction/integration with other software components, and the ability to resolve problems with each
• Understand the impact of changing various operating system components and critical functions, including making changes to Microsoft Windows registry, TCP/IP network configurations and other hardware driver settings
Education and Certification
Minimum three to five years in computer support role, preferably in a law firm. Minimum requirement of an associate's degree in a computer field or equivalent work experience. Bachelor's degree in a computer field desired. MCP (Microsoft Certified Professional) or MOS (Microsoft Office Specialist) required. CompTIA A+ certification required.
Physical/Mental Capabilities
Ability to stand or sit for extended periods of time daily. Ability to occasionally lift 50 lbs. Must be able to operate firm computer equipment and a touch tone telephone. Must be able to meet deadlines set by manager and other department members.
NORMAL WORK HOURS
Regular office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. The hours for this position may be changed at the discretion of the manager. This position is non-exempt and may occasionally require some employees to work overtime on evenings and/or weekends when a special need occurs.
Apply at: http://www.stoel.com/staffopenings.aspx