Litigation Support

- The Litigation Support Technician (LST) is a client focused, service oriented position which concentrates on the legal applications used by litigators in the discovery process of electronically stored information (ESI) at Holland and Hart. The LST will work as an advocate for the various practice groups in the firm as their litigation support needs relate to technology. Responsible for managing, administering and supporting core legal applications for firm-wide case management solutions; assisting with computerized litigation support systems; implementing and maintaining computer applications and services.

Requirements: Successful candidate requires familiarity with a legal environment and the litigation process. Advanced knowledge of databases and imaging systems to include: document review applications (i.e.Ringtail, LAW, Concordance, etc.), image load file manipulation, image linking, and image production. Proficiency in the use of Access and Excel required. Ability to troubleshoot and resolve application problems, issues and errors and assist in the provision of end user training. Ability to work in a fast-paced environment with strict deadlines. Four-year college degree or equivalent experience is required. Interested candidates should send resume to Michael Boggs or email maboggs@hollandhart.com or fax 303-295-8261 No phone calls please.

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Davis Wright Tremaine LLP has an opening for a Litigation Systems Analyst

FLSA Status:  Non-Exempt
Reports to:  Litigation Systems
Office:   Seattle, Washington

SUMMARY
This position is responsible a wide range of litigation technology support activities, including maintenance of discovery databases, coordinating vendor collection and processing of electronic data, document production, trial support, assistance with case management and organization, end-user support and training, as well as all aspects of application maintenance and trouble-shooting.

Responsibilities
• Provide technical litigation application support to case teams on day-to-day basis. 
• Build, configure, and maintain litigation specific databases; setup and configure user accounts; load and link images and electronic files; manipulate image load files; create and conduct searches of Concordance databases as required. Troubleshoot application and databases issues as needed.
• Case management and utilization of supported applications for efficient litigation support.
• Provide general vendor support, including selecting vendors, scheduling and coordinating their work, creating technical job specifications for handling of electronic data, and overseeing data error corrections as needed.
• Provide coding support, correcting coding problems whether done internally or by an outside vendor.
• Assist with tracking information pertinent to a case (e.g., media, documents produced, deposition tapes, costs/budget items) by creating and maintaining Excel spreadsheets or some other means. Including auditing tracking logs.
• Implement and assist in development of Quality Control procedures.
• Provide estimates and schedules on assignments and prepare regular status reports.
• Train and increase the technical awareness and knowledge of legal support staff.  May be asked to train temporary help and/or coders.
• Participate in Customer Service and Best Practice initiatives.
• Assist with other special projects, tasks, and/or support as assigned.
• Provide off-hours/Blackberry support, as necessary; travel as necessary.
• Working non-business hours for application upgrades as necessary.
• Stay current on litigation support tools and technologies.
 
Qualifications
• 3+ years experience as a paralegal/legal assistant or in a litigation systems support role, directly assisting others in the use of litigation technology and finding solutions for complex, multiple party actions, required.
• BA or BS degree required.
• Working knowledge of a wide range of litigation support software applications including document databases, hosted review tools, transcript management tools, trial presentation applications, e-discovery processing, document imaging and OCR, with a focus on Concordance, Live Note, Case Map and Trial Director.
• Strong knowledge of Windows and Microsoft Office Suite; understanding of Windows XP in large networked environments required.  Proficiency in the use of Access and Excel required.
• Ability to troubleshoot and resolve application problems, issues and errors.  Application support experience preferred.
• A strong attention to detail and quality control required.
• Demonstrated ability to be methodical, organized, and detail-oriented.  Must have the ability to multi-task and adjust to shifting priorities.  Must work well under tight deadlines and in stressful situations, completing tasks quickly and efficiently.
• Must be a team player and have ability to work independently, with minimal supervision.
• Demonstrated ability to learn new technologies quickly and independently required.
• Strong communication skills, both verbal and written, with all levels of a professional services organization, including interpersonal skills, are required. Ability to cultivate customer, vendor, and coworker relationships is essential.
• Strong customer service, analysis, troubleshooting, problem solving, and follow-up skills are required; ability to troubleshoot problems over the telephone as well as in person.
• Ability to handle stressful situations in a calm, composed manner required.

If you are interested in applying for this position, please submit your resume to Susan Robbins, HR Generalist, at susanrobbins@dwt.com.

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Townsend and Townsend and Crew LLP, an internationally renowned intellectual property law firm, is seeking an experienced User Support Specialist for our Washington DC office. 

The User Support Specialist will provide primary computer support to the Washington DC office and Level 2 support to the Help Desk. The User Support Specialist will support a wide array of hardware and software and must be able to solve problems expeditiously, while delivering exceptional customer service experience and the ability to follow through on all end users request.

Responsibilities include, but are not limited to:
• Identify, troubleshoot and resolve end user issues
• Configure, install and deploy computer equipment including PCs, PDAs, Printers, and desktop operating systems
• Administer VOIP adds, moves and changes on telephone systems
• Setup of audio and video conferences

Qualifications:
• 2-3 years of IT Support experience, preferably in a law firm
• Bachelor's degree preferred
• Strong customer service skills
• Must be organized, detailed-oriented and ability to multi task and change directives in a fast-paced environment while maintaining constant focus on excellent customer service delivery
• Strong written and verbal communication skills are essential, as you will communicate with attorneys, all levels of administrative staff and contacts outside the Firm
• Sense of urgency, strong organizational skills and effective time management
• Excellent problem solving skills
• Able to work well independently and as a team player
• Advanced knowledge of MS Word, Excel, Outlook, PowerPoint, Internet Explorer, Windows XP and FileSite and experience working with software applications including, but not limited to DTE, LegalKey Attorney Desktop, Adobe Acrobat, Workshare DeltaView and Protect, eCopy and Billback
For more information and to submit a resume and cover letter (including salary requirements), please visit our Web site at:
www.townsend.com

Townsend and Townsend and Crew LLP is an Equal Opportunity/Affirmative Action Employer