Litigation Support

-

SUMMARY

The Enterprise Applications Specialist provides maintenance and technical support of all Firm applications and multi-site implementations. Support includes: providing user support for application set-ups, technical requirements definition and design, coordinating problem resolution and identifying and coordinating the improvement of programs/forms/reports and business processes. Assists with and supports local and satellite project planning and implementation as part of the enterprise application team.  Provides support to IT Department on special projects as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following and other duties and responsibilities as assigned.

•         Assist with the design, development, deployment and support of enterprise applications.
•         Provide top level (tier II and III) support for primary desktop applications and OS.
•         Research, reproduce and resolve any outstanding software issues as they relate to business critical applications.
•         Work in conjunction with Project Managers, Technical Support Manager, Network Operations Manager and Application Team to prepare, document and implement any software rollouts to end-users.
•         Work with the Technical Support Team and Training Team to prepare end user documentation and training as needed.
•         Provide technical documentation and training material as needed to IT staff for assigned desktop applications.
•         Work with Network Operations to complete installation processes for office specific or firm-wide software implementations, along with all pertinent documentation.
•         Monitor the web sites of Microsoft, Hummingbird, and other key vendors, and inform supervisor and team members of updates, releases and issues.
•         Must be able to provide clear leadership and guidance to the Firm with respect to implementing, managing, and supporting assigned systems.
•         This position requires the ability to adapt to flexible work hours, travel occasionally and to carry a Blackberry for providing support. As necessary to meet the business requirements of the Firm.
•         Provide support in multiple environments including production, development and testing on a daily basis and during enhancements and upgrades.
•         Provide analysis, design, and testing of Firm Applications where existing system functionality is deficient compared to business requirements
•         Perform and coordinate testing of new releases, patches, and disaster recovery validation
•         Upholds the One Firm, One Community mission and the client service principles.
•         Dresses professionally.
•         Has a good attendance record.
•         Is punctual and prepared to perform duties upon arrival.
•         Adheres to Firm policies and procedures as outlined in Firm manual.
•         Acts as a role model within the Firm.
•         Maintains a positive and respectful attitude.
•         Communicates regularly with supervisor about department issues.
•         Performs work honestly, ethically and safely.

QUALIFICATIONS

•         3-5 years experience in use of and support of computer applications.
•         Has an excellent understanding of Microsoft products and networking in a Windows environment.
•         MCP (Microsoft Certified Professional) Expert knowledge of Windows 2000 registry desired.
•         1-2 years MS SQL Server experience (administrative) preferred.
•         Has a global knowledge of MS Exchange and MS Outlook.
•         Has an understanding of software distribution in a LAN/WAN environment.

EDUCATION and/or EXPERIENCE

•         Bachelor's degree (B. A.) from four-year College or university or equivalent experience.
•         Ability to read, analyze, and interpret general business periodicals, professional journals, and technical documentation.
•         Ability to write reports, business correspondence, and procedure manuals.
•         Ability to effectively present and communicate information to management and other Firm personnel.
•         Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization and/or     specific direction exists.
•         Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
•         Ability to effectively and efficiently coordinate multiple, simultaneous projects with multiple vendors and other Firm personnel in a dynamic, evolving environment.
•         Must be able to provide clear leadership and guidance to the Firm with respect to implementing, managing, and supporting the systems for which you are responsible.
•         This position requires the ability to adapt to flexible work hours, travel occasionally and to carry and respond to a pager and/or cell phone on a 24x7 basis, as necessary to meet the business requirements of the Firm.
•         Solid experience with and a strong interest in the complete software development lifecycle is highly preferred.

LANGUAGE SKILLS

This individual must speak proficient English in order to effectively and efficiently communicate with users and technical personnel.

CERTIFICATES, LICENSES, REGISTRATIONS

Microsoft Certified Professional or Microsoft Certified Office Specialist

To apply, please contact Holley Ceglia at 617.772.0210 or hceglia@bbatechnical.com

-

Education:
Required:   Bachelor's degree or greater
Preferred:  BS in Computer Science or equivalent

Experience:
Required:
 3 or more years experience as a software developer/integrator
Preferred:
Law firm experience

Skills and Abilities: 
To perform this job successfully, incumbent must be able to consistently demonstrate patience, teamwork, creativity, diplomacy, and excellent communication skills.  The ability to communicate with lawyers and staff in an effective manner is essential. Additionally, the incumbent must be able to prioritize and resolve conflicting workload assignments, and adapt to changing conditions.  Visual acuity is needed for extensive work on the computer.  Excellent written and oral communication skills.  Proven critical analysis and process  improvement experience.  Capable of responding to short notice tasking and multi-faceted projects. Evaluates and selects technologies for use within the enterprise on a continuing basis. Systems Analysts are expected to possess journeyman to expert skills in one or more technical specialties currently employed by the firm.
 
Required:
1.       Demonstrated expertise in SharePoint MOSS 2007
a.       Web Part Development
b.       Solution and Feature Development
c.        MS Office integrations
2.       Experience with Microsoft Office development
a.       VSTO 3.0
b.       InfoPath 2007
3.       Understanding of the roles of the business analyst
a.       Business requirements collection and documentation
b.       Software development life cycle process
c.        Project management concepts
4.       Experience with Microsoft SQL Server
a.       Relational database design
b.       SQL Server Integration Services
c.        SQL Server Report Services
5.       Demonstrated competence in current Microsoft operating systems
6.       Experience in developing Mobile applications (RIM, iPhone, SharePoint Mobile)
Preferred:
1.       Experience with SOA
2.       Experience with Silverlight

Duties and Responsibilities
The IT Solutions Analyst is responsible for designing, constructing, and deploying computer based applications within the Firm.  To accomplish these primary responsibilities, this person will work in a team environment to clarify end-user requirements, develop applications in web based and distributed processing technologies and deploy those systems to the end-users. Specific duties include:

•         Serve as advisor and 1st level support for project teams on technical issues.
•         Serve as Lead Technical Analyst on complex or difficult projects.
•         Attain and maintain expert competency in assigned areas of technology.
•         Scope and design detailed technology solutions to specific business needs.
•         Develop complete end-user applications.
•         Identify, and work with senior management to acquire resources needed to complete projects.
•         Ensure successful testing, implementation, and transition to production operations of solutions.
•         Communicate status and key business information effectively to both management and internal customers.
•         Serve as 2nd level help desk support for areas of technology assigned.

To apply, please contact Holley Cegliaat 617.772.0210 or hceglia@bbatechnical.com

- We are currently seeking a temporary Litigation Support, Centralized Services After-Hours Quality Control/Data Analyst resident in our San Francisco office.

General Summary:
The Centralized Services After-Hours Quality Control/Data Analyst position consists of 50% quality control responsibilities and 50% data processing duties. This position will be resident in San Francisco.
The QC/Data Analyst will have primary responsibility of identifying and correcting errors and inconsistencies in processed electronic data. QC/Data Analyst will be responsible for monitoring and maintaining the review and processing databases to ensure consistency and conformity to best practices. In addition to QC responsibilities, QC/Data Analyst will also be responsible for accepting, processing, loading and producing electronic data following state-of-the art best practices. This position will report to the Manager of Litigation Support - Centralized Services.
Schedule for this position is 4PM Pacific - 12AM Pacific Tuesday through Friday, 11AM Pacific - 7PM Pacific Saturday (Saturday hours can be moved to start earlier or later in the day if necessary).

Essential Duties and Responsibilities:
Duties will include, but not be limited to:
• On-going design and execution of quality control procedures involving review, troubleshooting and correction of processed data prior to upload to document review platform.
• Review of data processed by third party vendors to ensure compliance with published standards and work to resolve identified issues.
• Conduct root cause analysis to determine causes of errors or malfunctions
• Authoring and executing test plans and test cases
• Continually improve processes and documentation based upon QA activities
• Periodic audits of compliance by department members with procedures manuals
• Review of configuration options and settings for applications and databases to ensure compliance with procedures manuals
• Maintaining review and processing databases to ensure consistency and conformity across both platforms
• Processing, converting, trouble shooting, and loading data into case management databases.
• The ability to follow documented "best practices" with respect to E-Discovery collection and management, including, without limitation, best practices with respect to: evidence/data handling, processing, storing, reviewing and production.
• Accepting electronic and image files and insure that they are logged into the tracking system following best-practices protocols, including with respect to defensible practices for chain of custody and sound records management of client evidence/data from initial intake through archiving once a case is closed.
• The ability to follow documented workflow and project management controls, including by using technology for same.
• Creating cases for data loading into case management and review databases, following standard naming conventions, adding users and groups, setting rights and security.
• Customize case management and review databases per the request of team attorneys or Regional Litigation Support Specialists.
• Day-to-day management of technical aspects of a case data including supplemental data loads, database maintenance, workflow administration of case data, etc.
• Producing and delivering production sets to attorneys, paralegals, Regional Litigation Support Specialists and other case team members.

Knowledge, Skills and Abilities Required:
A four-year college degree in relevant field of study or system-related technical certification required. Experience in a technical support position is helpful. Experience in programming and/or database creation and/or familiarity with the litigation process and law firms is helpful. Strong familiarity with relational databases such as Microsoft Access, their design, importing/exporting data and assisting with project management is helpful. Must have ability to work collaboratively with team members to identify and remedy process failures in a manner that encourages continuous improvement.

Technical
• Knowledge of non-forensic imaging software and data processing tools; specific working knowledge of and experience with Law 5.0 Pre-Discovery Software®, iPro eCapture, or Equivalent Data Needlefinder a plus.
• Familiarity with e-discovery applications, tools and technologies and experience with the following specific applications a plus: kCura Relativity® litigation support platform; Thomson West LiveNote®, CaseMap® case analysis tool; TimeMap® timeline graphing tool; and InData TrialDirector® trial presentation software.
• Significant Windows PC client knowledge and experience required.
• Enterprise application support experience useful.
• Windows server administration knowledge and experience would be valued.
• Basic to intermediate understanding of electronic discovery processes required for purposes of consulting with and assisting case teams with handling case data and evidence, as well as with vendors.
• SQL Server database administration experience would be a plus.
• Networking knowledge and experience in the Windows environment encouraged.
• Experience in QA/QC methodologies, documentation, and processes required.

General
• Law firm experience preferred.
• Work effectively with others under short deadlines in high-pressure situations.
• Strong problem solving and analytical skills.
• Coordinate resources to meet competing demands.
• Act and work independently, be able to handle interruptions, and manage multiple tasks and deadlines.
• Understand and follow specific and detailed instructions.
• Schedule for this position is 4PM Pacific - 12AM Pacific Tuesday through Friday, 11AM Pacific - 7PM Pacific Saturday (Saturday hours can be moved to start earlier or later in the day if necessary).
• Work with minimal supervision.
• Have a proactive, customer care attitude.
• Is able to work well in a team environment.
• Have significant time management skills.

Reporting Relationship:
This position reports to the Manager of Litigation Support - Centralized Services.

To Apply:
We offer a comprehensive and competitive benefits package. Please email your cover letter, resumes, salary history and salary requirements to: littlerjobs@littler.com. EOE

Principals only, no calls please.