Litigation Support

Gardere Wynne Sewell LLP, a downtown Houston law firm, seeks a full-time Hardware/User Support Specialist to assist with technical and hardware support. The Hardware/User Support Specialist will work as part of the IT team to support end-users with Microsoft Office 2007 and various legal-specific applications. Additionally, this person will be responsible for setting up and troubleshooting desktop PCs, laptops, monitors, printers, PDA devices and A/V equipment. Support is provided via phone, email and documented in a call tracking system.  After-hours on-call rotation and some overtime is required.

Responsibilities:

• Provide end-user technical assistance with software, hardware and network connectivity issues.
• Assist with the installation, set-up, and troubleshooting of hardware, including desktop equipment, printers, PDAs and A/V equipment. 
• Maintain Firm checkout equipment inventory using Microsoft SharePoint.
• Responsible for maintaining hardware inventory for the Houston office.

Requirements:

• Extensive knowledge of Windows XP and Microsoft Office 2007.
• 3-5 years experience in a HelpDesk and/or hardware support position.
• Strong customer service skills and proven problem solving skills.
• Ability to communicate effectively with individuals at all levels of technical expertise.
• Previous experience in a law firm or professional services organization preferred.

Please submit resume with cover letter and salary expectation to:

Mary Anne Jay, Director of Administration
Gardere Wynne Sewell LLP
mjay@gardere.com

Our client is seeking a Database Administrator to provide technical expertise in the design, implementation, and maintenance of the Firm's SQL databases and software applications.

Responsibilities

                      Support and administration of the application support environment including: database administration, maintenance upgrades, server maintenance and performance tuning, writing, maintaining and applying SQL scripts
                      Data imports/exports
                      Develop and maintain operational documentation and procedures
                      Second level user support

Requirements

Successful candidate must have a Bachelor's degree in Computer Science and three years of recent DBA experience, preferably with legal applications.  Must have experience managing multiple MS SQL databases with skills that include database design, scripting, architecture, security, server configuration, performance optimization, backup strategies and capacity management. In addition, advanced knowledge of database administration principles, practices, system development, and analysis in a SQL and .Net environment is a must.

Exceptional interpersonal skills are essential for this position with the ability to work effectively with end users, IT peers and managers. Individual will work as part of the Information Technology Team providing 24x7 support as needed.  Must have excellent written and verbal communication skills.

To apply, please contact Holley Ceglia at 617.772.0210 or hceglia@bbatechnial.com

GENERAL SUMMARY:

Under the supervision and direction of the Applications Administration Manager, and following prescribed department, office and firm procedures, the Desktop Engineer is responsible for keeping the desktop software and business solutions of the firm operational. The Systems Analyst is also responsible for the integration and deployment of new Commercial Off The Shelf (COTS) desktop applications. The Desktop Engineer is responsible for following industry best practices by using a structured Software Development Life Cycle methodology for deploying software. The Desktop Engineer is expected to perform all responsibilities with a commitment to providing superior service to the firm's attorneys, advisors and staff, while maintaining an atmosphere of teamwork and continuous improvement.  Above all, the Desktop Engineer must fulfill the needs of the firm in a manner which is consistent with the Firm's Core Values.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Duties are performed throughout every work day, as necessary):

•                    Responsible for regression testing methods, scripts, operational tracking and issue resolution of the desktop environment.
•                    Serve as Test Engineer for all desktop applications, including hand off responsibilities to Certification and Deployment.
•                    Ensure successful testing, implementation and transition to a production / steady state operating environment.
•                    Serve as technical analyst with the ability to plan and manage the full life-cycle of a complex, multi-phase application integration and     implementation project, with one resource (self).
•                    Prepare detailed engineering specifications and documentation as necessary.
•                    Communicate status and key business information effectively to both management and internal customers.
•                    Serve as 2nd or 3rd level of escalation help desk support for department software service catalog assigned.

ESSENTIAL KNOWLEDGE, SKILLS AND COMPETENCIES:

•                    Ability to read, write and speak English
•                    Demonstrated technical knowledge and expertise in the following:

o       Competent in current Microsoft operating systems
         Windows Configuration, Analysis and Engineering
         Network Connectivity and Analysis
         Software Configuration, Analysis and Implementation

o       Competent in current Microsoft SCCM and SCOM platforms (or similar technologies)
         Administration
         Architecture
         Features and Operational Support

o       Competent in current Microsoft Office desktop environment
         Administration
         Architecture
         Suite Dependencies
         Features and Operational Support

o       Competent in Document Management application methods
         Administration
         Architecture
         Suite Dependencies
         Features and Operational Support

o       Legal COTS Applications
         Administration
         Architecture
         Application Integration
         Features and Operational Support
         Application Configuration, Implementation and Analysis

•                    Ability to work well under pressure, facilitates solutions, and meets deadlines and milestones for assigned projects
•                    Formulate and define scope and objectives for the application / project delivery based on business need
•                    Proven ability to handle multiple priorities and adjust to changing priorities in a professional manner
•                    Strong service orientation and an ability to establish and maintain effective working relationships with peers, management, system users and other departmental business partners
•                    Ability to read, comprehend and follow instructions
•                    Ability to develop techniques, standards and assist in the establishment of written procedures for the firm's Applications Administration Group
•                    Strong analytical, creative problem solving and process improvement skills
•                    Proven ability to maintain and update technical knowledge and skills
•                    Demonstrated ability to maintain high ethical standards and strict confidentiality of all firm information
•                    Monitor, secure, identify and qualify application patches/updates for consideration
•                    Willingness and ability to assume new tasks and responsibilities
•                    Willingness and availability to work during non-standard office hours, including nights and weekends.
•                    Commitment to teamwork
•                    Commitment to the office and firm
•                    Commitment to professional growth and development
•                    Ability to travel when required.  (Typically less than 5% of total hours worked annually)

EDUCATIONAL QUALIFICATIONS/JOB EXPERIENCE REQUIREMENTS:

•                    Bachelor's degree required (Computer Science or equivalent preferred)
•                    A minimum of two years of experience in a senior application support role
•                    Prior experience in a law firm or other professional services firm preferred
 
To apply, please contact Holley Ceglia at 617.772.0210 or hceglia@bbatechnical.com