Litigation Support

Stoel Rives LLP seeks a CRM Database & Research Specialist to administer and maintain the Business Development group's client relationship management database (CRM) for all offices.  This position will also perform high-level research and analysis of companies, industries and competitors for all offices and practice groups, and enhance the CRM database by incorporating relevant research data into contact records.  This position will report to the Client Services Technology Manager and work in collaboration with the firm's CRM Database & Technology Administrator, Business Development Managers, attorneys and Practice Management and Library departments.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

1. CRM Database Administration
Identify and import data sources.  Run daily exports from Elite (the firm's billing system) and import new client data into InterAction (the firm's CRM database).  As necessary, import into InterAction new contact lists and data from other sources such as the firm website's content management system and Excel.  Manipulate, edit, clean-up and validate imported data.  

Create and maintain mailing/working lists. Assist Business Development Managers as necessary with creating and maintaining targeted invitation and mailing lists for firm conferences, seminars, mailings and other communications.  Proactively review the various mailing lists and work with the Business Development Managers and their assigned practice groups and initiatives to regularly update mailing lists. Build and maintain strategic working lists for referrals and experts. 

Data clean-up.  Ensure prospect and client information remains current and accurate at all times.  Monitor the InterAction Data Change Management Inbox for records that need to be updated, including clean-up, resolving duplications through merging records, and updating returned mail and email bounce back records.  Follow up with attorneys and staff to ensure data is updated and consistent, monitoring and evaluating performance of database by regularly reviewing data and producing ad hoc reports.  Use analytic data clean-up tools to proactively maintain data integrity. 

Training and Technical Support.  Assist in promoting InterAction within the firm, providing ongoing education to the Business Development group, firm practice groups and initiatives on how InterAction can be leveraged to develop new business.  Provide assistance and direction on InterAction-related questions to attorneys and staff as needed.

2. Research
Responsible for adding and maintaining in InterAction key information that the firm has identified, such as industry codes, board of director relationships, event attendance, communication subscriptions, etc.  Assist with creating competitive intelligence reports and newsfeeds for companies, including but not limited to top clients, competitor law firms, industries, and global economic, political and regulatory events using web based research applications (such as Capital IQ, Monitor Suite and Hoover's), the Internet, CRM, library subscriptions and other relevant research tools. Synthesize information and facts to provide executive summaries of company profiles, industries, executive biographies, and analysis of key transactions, industry trends, recent news and activities, litigation and outside counsel.  Profile, monitor and maintain competitors' practice areas and clients.  Develop intelligence for responses to RFPs and/or in preparation for business development meetings with existing or potential clients.  Incorporate relevant market research data into InterAction.

3. Other
Assist with other projects on an as-needed basis, including serving as a back up to the CRM Database & Technology Administrator when he is out of the office or needs back-up support.  This includes being capable of sending out urgent e-alerts or e-vites through Tikit (the firm's InterAction-based email management platform). 

PROFESSIONAL/TECHNICAL KNOWLEDGE

• Must have a BA/BS preferably in marketing or business. 
• Must have a minimum of three years experience working with InterAction or similar CRM, including understanding basic InterAction concepts such as company association, address sharing, folder linking, global and folder-specific fields, public and private contacts.  Must also understand advanced InterAction concepts such as data change management tools, folder dependency analyzer and contact types.  Advanced user skills will also be needed to format complex searches and reports.  InterAction Matters Module experience a plus.  Must be proficient with Excel and data manipulation.  Experience using HTML also preferred.
• The ideal candidate should have a working knowledge of analytic and other tools including Capital IQ, Monitor Suite, Hoover's, Tikit and Microsoft Office, with an exceptional ability to mine and analyze large amounts of research information, and synthesize and consolidate the information into concise, meaningful and actionable reports and recommendations.

This position requires a high attention to detail and the ability to balance and prioritize projects while maintain a professional appearance and attitude. Must have excellent client service,  communication and organizational skills. Must be able to move projects forward independently, yet also be able to work collaboratively with lawyers, staff and the business development team.  Must possess the ability to gather information from multiple sources, problem-solve and demonstrate good judgment.

Regular hours are 8:30 a.m. to 5:00 p.m., Monday to Friday. Excellent benefit package and salary commensurate with experience. Please include cover letter and salary history when submitting resume online at www.stoel.com. EEO/AA.

Roetzel & Andress, LPA - An 11 office, 220 attorney law firm is seeking a qualified Network Engineer to work in its Akron, Ohio office.

The Network Engineer will possess a minimum of 7 years of experience and a Bachelor's Degree in a related field or equivalent technical and leadership experience as well as appropriate technical certifications.  He or She will possess strong written and verbal communication skills and the ability to interact with customers from all levels of the organization. Strong organizational and communications skills, strong analytical skills and the ability to multi-task are required components of the job. 

The key responsibilities of the Network Engineer will be to design enterprise level solutions that support the current and future strategic direction of the firm. The areas of focus include design, implementation, documentation and support of an MPLS WAN, LAN gear, SAN/NAS storage systems, server architecture & design, backup/DR/replication systems, monitoring systems, remote access systems, and various security and network perimeter defense systems. The Engineer will have demonstrated success working on large and small projects as a leader, and as a role player. She/he will have a good working knowledge of project management methods and processes and a proven history of effective communication skills at all levels of the organization. The successful candidate will have exceptional interpersonal skills, technical communication skills, as well as a strong work ethic and positive attitude. 

Key Technical Details:
• Very strong knowledge of MS Windows Server and AD (MCSE 2003\2008 preferred)
• Strong knowledge of IP phone system design and programming
• Strong knowledge of MS Exchange Messaging systems (Experience with Exchange 2007 preferred)
• Strong documentation skills
• Strong software and hardware troubleshooting skills
• Knowledge of VMWare/Virtualization Technologies (vSphere 4 preferred)
• Knowledge of network topologies and protocols
• Experience with routers, switches, and other networking equipment
• Experience with secure LAN\WAN infrastructure, firewalls, VPNs.
• Good understanding of help desk operational an communication processes
• Good understanding of project management techniques
• Proven ability to take ownership of all tasks and successfully manage multiple priorities.
• 5% - 10% travel to other offices (Ohio, Washington DC, Florida)

Qualified Candidates should submit a resume to ITJobs@ralaw.com.

Troutman Sanders LLP, an international law firm with over 700 lawyers in North America, Europe and Asia, is seeking candidates for an IT Technical Support Analyst in our Washington, DC office.
 
JOB SUMMARY
Responsible for installing, supporting, maintaining and tracking all firm desktop hardware, including laptops, PCs, printers, telephones, and peripheral equipment, supporting Windows and MS Office Suite in a network environment. Responsible for providing excellent customer service and follow-up to all levels of staff, management, legal professionals and vendors.  Has a broad knowledge of both the business and support needs.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):
• Handle moves, equipment additions and changes, including setup of new user hardware (PC, laptop, printer, telephone, etc.)
• Reset user passwords and unlock accounts
• Create new print queues and modify print drivers
• Provide support to Firm-wide Telecommunications Manager by handling day-to-day operations of telephone support (including setting up and removing users in telephone and voicemail systems)
• Maintain an accurate inventory of equipment including PCs, printers, scanners, monitors and laptops
• Provide Blackberry support and add/remove users from Blackberry server
• Handle calls to outside vendors for service and repair of equipment
• Install new equipment including CD-ROM's, hard drives and printers
• Image new PCs and perform maintenance on PCs, laptops and printers
• Serve as second level support for the Help Desk including after hours on-call duties
• Provide expert end-user support for Firm standard applications and peripheral hardware
• Log all calls and provide follow-up up to ensure closure
• Support telephone conference calling, video conference calling, video equipment set up for meetings (i.e. setting up projectors for PowerPoint presentations), etc.
• Research possible issue resolutions including the use of Internet and other on-line knowledge bases.
• Maintain technical proficiency by participating in in-house technical training programs as well as external programs.
 
Troubleshooting and Support - Responds to Help Desk tickets assigned to Local Operations Team.  Creates, assigns, and escalates calls as necessary. Provides both telephone and desk side support to users.

Travel - Occasional travel may be required.

QUALIFICATIONS/EXPERIENCE:
• 4- 5 years IT experience or equivalent combination of education and experience
• Working knowledge of network protocols specifically TCP/IP, printers and peripherals
• Solid working knowledge of Blackberry devices and experience with troubleshooting
• Experience with hardware and software troubleshooting procedures
• Lift, move, and install equipment commonly associated with the duties of this position, including equipment up to 50 lbs
• A solid understanding of LAN/WAN configurations and knowledge of Windows NT networking and remote access
• Working knowledge of all current versions of MS Office Suite, MS Exchange/Outlook and Active Directory
• Solid customer service and communication skills
• Ability to develop and document operational procedures
• Video conference and net meeting experience
• Enjoys learning new skills and thrives in a team environment
 
The statements contained in this position description are not necessarily all-inclusive, additional duties and responsibilities may be assigned and requirements may vary from time to time.
 
If interested, please apply online at www.troutmansanders.com. EOE