Litigation Support

About Ropes and Gray:
Ropes & Gray is a leading national, and increasingly international, law firm. It is consistently recognized as a top-ten player in its Private Equity, Investment Management, Intellectual Property, Government Enforcement, Life Sciences and Complex Business Litigation practices, among others.

The firm has a strong track record of growth and accomplishment. Building around its leading national practices the firm has, in the last five years, quadrupled its New York presence, doubled its California presence, and opened an office in Chicago. The firm has also grown internationally, adding offices in Tokyo, Hong Kong and London.

JOB DESCRIPTION:

The IT Training & Development Specialist organizes, designs and conducts training for staff and lawyer personnel within the firm. The IT Training Specialist provides a wide range of technical coursework focused on supporting core applications within the firm. This resource also plays a critical support role in the firm wide roll-out of IT related projects.

In addition, the Training Specialist coordinates and provides support for learning programs. This may include support of agents on the Help Desk or individual coaching sessions for staff or lawyers. The Specialist is also responsible for developing written documentation (manuals and quick reference guides) about the organizations computing systems that aid in their development, use and support.

The Specialist should be a seasoned trainer with moderate classroom experience.

This position is assigned to the User Support & IT Training Team and takes day-to-day direction from the Sr. Manager of User Support & IT Training.

ESSENTIAL FUNCTIONS:

* Deliver training programs including development, delivery, implementation and evaluation for New Hire and other IT Training programs offered at the firm.
* Class management responsibility for a group of participants. This includes, but is not limited to, motivating participants, maintaining control of the class, and directing the learning of participants to meet program objectives.
* Ensure that all aspects of classroom set-up and administration are met. (ex: registration, confirmations, material prep, room scheduling, video conferencing, etc)
* Designs and develops on-line learning modules to support instructor led programs or other initiatives within IT (ex: User Support FAQ's)
* Works closely with IT and business units to determine training needs
* Participate in the development of instructional and participant materials including objectives, training documentation, visual aids, testing, training instruments and course handouts. Provide feedback regarding effectiveness and ease of use.
* Prepares activity and progress reports regarding training activities

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

* Bachelors degree and a minimum 5 years of training related experience
* Microsoft certification in the Office Suite at core and/or master level or proven work experience and subsequent certification within two years of employment
* Proven experience with adult learning principles, methodologies and course design techniques
* Strong coaching and counseling skills ability to influence others to take action and achieve objectives.
* Proven presentation/platform skills.
* Ability to work both independently or collaboratively, producing all assigned work while adhering to deadlines.
* Knowledge of approaches, tools, techniques, and roles & responsibilities in providing technical training and guidance
* Knowledge of and experience with the design and development of training programs, activities and documentation based upon training needs analysis
* Experience with on-line training & development a plus
* Experience with staff development in the area of technical training
* Excellent documentation skills and keen attention to detail
* Understanding of the Legal profession or prior experience working in a Law Firm

ESSENTIAL CAPABILITIES:

* Must be able to understand the organization's culture, philosophy and values
* Ability to manage multiple concurrent objectives or activities, and effectively make judgments in prioritizing and time allocation in a high-pressure environment
* Ability to gauge one's strengths and limitations
* Ability to provide solutions and best practices for solving problems
* Ability to express oneself and communicate with others verbally, and produce a variety of business documents that demonstrate command of language, clarity of thought and orderliness of presentation and present ideas in user-friendly language
* Ability to deal with changes and adapt to a changing environment
* Ability to understand customer needs and expectations, provide excellent service in direct and indirect manner, and fulfill customer expectations
* Ability to offer constructive feedback to and accept direct feedback from others
* Must demonstrate the ability to maintain strict confidentiality of the firm's internal and personnel affairs
* Ability to offer constructive feedback to and accept direct feedback from others
* Ability to work effectively in a culturally and educationally diverse environment
* Ability to present information to groups with the appropriate degree of formality
* Willingness to travel

Please apply directly on-line at www.ropesgray.com 
URL: http://ropesgray.interviewexchange.com/candapply.jsp?JOBID=16725