Litigation Support

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Summary:

The Sr. Marketing Technology Specialist plays a key role in the determination and execution of all technology-related marketing initiatives. The ability to see the "big picture" of the department's needs and interface effectively with non-technical team members while carrying out the back-end functions needed to meet these needs is key.
Specifically, the Sr. Marketing Technology Specialist will demonstrate mastery of all aspects of CRM systems (preferably Interaction), understanding of best practices for the execution of webinars and other technologically-driven events, familiarity with Concep and/or mass emailing products or services, and have excellent ability to bring large new projects online.
 
Essential Duties & Responsibilities:

• Manage and support all aspects of the business development capabilities of the Interaction CRM system, including best practices in contacts and client information collection, data management, integration with other applications and data sources, change tracking, and list management.
• Support webinars and new mailing lists generated by the marketing team.
• Work with the Director of Practice Development and other marketing team members to successfully implement a custom-developed case tracking and proposal generation system.
• Collaborate closely with international marketing technology staff and IT team members on the successful integration of our key business development technology systems.
• Identify CRM use metrics, collaborate with IT team to collect statistics, and report CRM use patterns to Marketing management team.
• Liaise effectively between the IT and Marketing departments to ensure that all initiatives are executed efficiently.
• Assess and report accurately to marketing management and IT leadership on the pros and cons of potential new technology solutions for the department, which requires the ability to translate complex technical issues into plain, easily comprehensible language.
• Assess overall department technology needs, and make recommendations on and implement initiatives to streamline functions and create efficiencies.
• Supervise 1-2 direct reports.

Qualifications/Skills:

• Strong organizational skills and an ability to prioritize and complete simultaneous projects with minimal supervision
• Experience working independently as well as within cross-functional teams in a collaborative, professional environment
• Experience collaborating with international teams highly desirable
• Demonstrated written and oral communication skills
• Demonstrated aptitude for leadership
• An ability to meet deadlines and work well under pressure
• Excellent technological and database management skills are required. Computer proficiency with experience and working knowledge of Interaction and Microsoft Office suite (Word and excel) are required. Experience with Concep, WebEx, and Content Pilot strongly preferred. 

 Education, Certifications and/or Experience:

• Five or more years of experience directly involved with operation, design, support, and use of client relationship management (CRM) or similar systems and service preferred
• A BS or BA degree in information systems or related field is preferred

This job description sets forth the authorities and responsibilities of this position and may be changed from time to time as shall be determined.

Please apply: http://www.hhlaw.com/careers/staff_staff.aspx

- Summary:

A global law firm poised to expand to 5,500 users in 40+ locations seeks a seasoned Marketing Technology Manager to join its marketing and business development team. The Marketing Technology Manager will play a critical role in the evolution of the Firm's marketing strategy as it relates to the overall management of the Firm's marketing and business development data systems and electronic marketing initiatives.

 Essential Duties & Responsibilities:

• Responsible for driving the development and execution of a strategic and culturally viable plan for further integrating CRM and other marketing-driven tools in the Firm's business planning;
• Responsible for the management and oversight of the Firm's CRM system (Interaction) and other marketing technologies, including mass emailing products or services;
• Providing expertise to drive scope, requirements and solutions for the creation and implementation of external and internal marketing communications materials;
• Designing, supporting and rolling out of new/enhanced client-facing products or services in conjunction with other Firm departments;
• Responsible for oversight of firmwide CRM training and other related marketing technologies;
• Direct supervision of Marketing Technology staff. 

 Experience - External:

• Strong organizational skills and an ability to prioritize and complete simultaneous projects with minimal supervision
• Project and team management experience
• Effective interpersonal and teamworking skills
• Experience working independently as well as within cross-functional teams in a collaborative, professional environment
• Ability to communicate effectively with attorneys, professional level staff and peers, and direct reports
• Experience working cooperatively with international teams highly desirable
• An ability to meet deadlines and work well under pressure
• Excellent technological and database management skills are required. Computer proficiency with experience and working knowledge of
Interaction and Microsoft Office suite (Word and excel) are required.

 Education, Certifications and/or Experience:

• Bachelors degree and 7 + years of experience in a professional services organization preferred
• Direct experience in database management, marketing technologies, contact management and CRM systems required. Interaction experience highly preferred. 

This job description sets forth the authorities and responsibilities of this position and may be changed from time to time as shall be determined.

Please apply: http://www.hhlaw.com/careers/staff_staff.aspx

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Founded in 1916, when our three founding partners each deposited $500 into a Firm account, Baker Hostetler's guiding principles were, and remain, the creation of successful, long-term relationships with clients, a dedication to the profession and a desire to be good corporate citizens in the communities where we live and work. These principles are the foundation for our success as one of the nation's top 100 law firms.

We are committed to the continuous development of our people-more than 600 attorneys and 600 professional staff--and of the resources essential to delivering effective and distinctive legal services worldwide to our clients, which include Boeing, Colgate-Palmolive, ExxonMobil, Ford, IBM, Major League Baseball, Microsoft, Sprint Nextel and Verizon.

The Cleveland office has again been named as "One of the 99 Great Workplaces for Top Talent in Northeast Ohio" by the Employers Resource Council.   Our Firmwide Information Services Department has an excellent opportunity for a Senior Applications Specialist in our Cleveland office.   Main responsibilities include the following:

• Design, develop, customize, document, analyze and test software application tools to enhance the usability of the Firm's core PC applications suite as well as practice area specific applications. 
• Take the lead in the upcoming Office 2010 upgrade project. Work with the appropriate parties involved to plan, research, evaluate and recommend the strategy to follow for upgrading the Firm from Office 2003 to Office 2010.
• Integrate and implement standardized and customized software. Create and implement innovative delivery methodologies appropriate to the audience. 
• Assist with the installation, maintenance and upgrades of software for all users within the Firm. Assist with the setting of standards for all Firm software.
• Resolve end-user application/software problems at a Tier 3 level.
• Participate on project teams consisting of internal and external resources. Work on various concurrent projects, many of which must move at a pace driven by the clients' transaction and case related events.

Requirements:

• Bachelor's degree and five years experience in the IT field (three years minimum in a support role) or equivalent combination of education and experience.  Legal experience highly preferred.
• Microsoft Office 2007 required (upgrade/rollout experience desired).
• Extensive experience with Autonomy (Interwoven) Document Management System with Matter Centricity, Adobe Acrobat Standard/Professional, Document Template package preferred.
• Solid working knowledge of Microsoft Access, Visual Basic for Applications, XML, and other application integration concepts and technologies is a plus. 
• Excellent customer service, leadership, written and verbal communication skills.

Baker Hostetler offers a comprehensive and competitive benefit program.  Specific information is provided during the interview process.  
• Competitive Salaries
• Performance Bonus Program
• Generous Time-Off
• Generous Retirement Program including 401(k) Plan
• Group Health, Dental and Vision Insurance including same-sex domestic partner coverage
• Life Insurance
• Voluntary Accident Insurance - Self and Family
• Long-Term Care Insurance
• Short and Long-Term Disability 
• Pre-Tax Benefit Programs 

For consideration please send resume to:
Lauren Pokrzywinski, Firmwide Human Resources Coordinator
Confidential fax:  216-861-6618
E-mail: lpokrzywinski@bakerlaw.com

NO AGENCY CALLS PLEASE.

Please visit www.bakerlaw.com for more information about our Firm.